For more than 30 years, Centris has provided dedicated bilingual contact center teams that operate as a seamless extension of the organizations we support. Our agents deliver consistent, professional service powered by Sophia — our in-call AI assistant — strengthening customer relationships, improving efficiency, and helping your business grow with confidence.
Trusted across insurance, healthcare, retail, security & more
Sophia is more than a transcript engine. She listens, reads the room, suggests the next move, and scores every interaction — in real time, bilingually.
Every word captured, in English and Spanish, with sub-second latency. Full record, every call, every channel.
Live read on tone — frustrated, recovering, advocating — surfaced as the call moves. Coaching becomes specific, not vibes.
Suggests the right line, the right policy, the right escalation. Agents stay in control. Accept, rewrite, or skip.
AI and machine learning score every interaction across every channel. No sampling, no surprises, no missed coaching moments.
A live call moves through five steps. AI does what AI is good at; trained bilingual agents do what humans are good at. Neither replaces the other — they hand off in milliseconds.
Sophia transcribes the call — EN/ES — and detects tone, intent, and language shift.
Pull customer history, relevant policy, prior contacts, and sentiment trajectory in under a second.
Surface the next line, the right offer, the right escalation — with a confidence score.
The agent stays in their voice. Accept, rewrite, or take the call somewhere only a human can.
The CRM note writes itself. Sentiment shift, action items, language preference — logged before the call ends.
Centris delivers human expertise and AI-driven efficiency in one package — helping organizations improve service quality, reduce costs, and scale operations without compromise.
Where humans are powered by AI. Centris blends AI efficiency with real bilingual agents to deliver smarter, more empathetic customer care — at the speed of live conversation.
Learn moreNearshore bilingual support across voice, chat, and email. Our agents work as a seamless extension of your team, in your tone, on your hours.
Learn moreSkilled teams in Mexico take on the back-office work that slows you down — so your in-house operation can focus on the work only you can do.
Learn moreIncrease customer retention, lift conversion, win market share. Our teams handle the moment your customer's ready to buy — in either language.
Learn moreA personalized approach to building rapport, optimized for retention. Steal share from competitors who can't match the same level of care.
Learn moreLet your customers tell you what they want directly. Real conversations, structured insight — fuel for the next product, the next campaign, the next quarter.
Learn moreAI and machine learning capture, transcribe, and score every interaction — across every channel. No sampling, no surprises, no missed coaching moments.
Learn moreA sensitive, respectful approach to debt recovery that protects the customer relationship while moving the balance. Empathy at scale.
Learn moreA first line of defense that actually solves the problem. Our agents are trained in your product and your tone — so the customer never has to wait for a human to call back.
Learn moreA complete software suite for modernizing quality assurance in contact centers — with our in-call AI assistant Sophia at the core. Real-time transcription, sentiment, suggestions, and automated CRM notes, in one bundle.
Move the sliders. Nearshore Mexico typically costs 40–50% less than U.S. centers on a fully-loaded basis, and AI-assisted QA covers 100% of calls instead of the 2–3% manual sample. Numbers update live.
vs. running the same volume on a U.S.-based or single-language center. Includes labor, real estate, tech stack, QA coverage gains.
From a stressed customer filing a claim to a patient navigating a self-service portal — the conversation is the brand. We've spent three decades learning yours.
If you're in an accident, filing a claim is stressful. Our agents are trained to walk customers swiftly through the process — empathetically, accurately, in either language.
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Patient Advocacy, RCM, Soft Collections, Scheduling — supported by bilingual agents trained in HIPAA-compliant workflows.
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Voice, live chat, email — your customers reach you wherever they are. We help retail and e-commerce brands keep that experience consistent and on-brand.
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Customers trust the security industry with what matters most. We hold up that promise with bilingual agents trained to triage and escalate with calm precision.
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In utilities, being there when it matters most isn't a slogan — it's the brand. Centris keeps that promise live, in two languages, through outages and ordinary days alike.
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We also serve fast-casual restaurants, finance, waste management, warranty & claims operations, and parking operators.
→ All industriesaverage savings vs. U.S. contact centers
The numbers behind the relationships. Real outcomes, real customers, written up so you can see the work — not just the marketing.
A healthcare technology and services firm came to us to extend Spanish-language patient support. Three years later, Centris also handles Patient Advocacy, RCM follow-up, and QA scoring.
Read the case study →
This auto insurance company cut customer service spend by 50% after outsourcing to Centris — while measurably improving NPS, claim handling time, and Spanish-language coverage.
Read the case study →Direct answers — no sales theater. If something here doesn't match your situation, the demo conversation is the right place to dig in.
Pilot programs typically launch in 30–45 days from signed agreement: weeks 1–2 are knowledge transfer and call-flow design, weeks 3–4 are agent training and shadowing, week 5 is soft launch with QA double-coverage. Full ramp to target volume usually takes 60–90 days.
Most engagements are per-hour FTE or per-call, depending on volume predictability. Expect 40–50% below comparable U.S. centers fully loaded. Pilots start at 10–25 seats; enterprise programs scale to 500+. Use the calculator above for a directional number, then we tighten it with your actual call mix.
SOC 2 Type II, HIPAA, PCI-DSS, and GDPR-aligned. PII never leaves controlled environments; recordings and transcripts are encrypted at rest and in transit. Sophia AI runs on isolated tenant infrastructure with full audit trails. We're happy to walk through the controls matrix during procurement review.
No. Sophia listens, drafts, and recommends — the human decides. The model is augmentation: AI handles knowledge retrieval, sentiment tracking, real-time translation cues, and post-call QA so agents can focus on the conversation. Customers still talk to a person.
English and Spanish (Mexican and U.S. Hispanic markets) are native across both centers. Sophia adds real-time translation cues for 30+ additional languages on demand. All agents are fully bilingual EN/ES; we don't run language tiers.
Yes. Standard integrations include Salesforce, Zendesk, HubSpot, ServiceNow, Genesys, NICE CXone, Five9, AWS Connect, and Twilio Flex. Custom CRMs connect via REST/webhook in roughly two weeks. We don't ask you to switch tools.
Sophia auto-scores 100% of calls on adherence, empathy, resolution, and compliance — versus the typical 2–3% manual sample. Human QA analysts review flagged calls and coach against trends weekly. You get a live dashboard plus a weekly digest.
Standard contracts are annual with 90-day notice. Transition support includes knowledge artifacts, call recordings (where contractually retained), and a structured handover playbook. No exit fees, no hostage hardware.
Fill out the form on our contact page and we'll get in touch ASAP. Plus, we'll send you our guide to moving contact center operations to Mexico — what works, what doesn't, and what the first 90 days actually look like.