Say Hello to CENTRIS.
Leader in Contact Center Solutions, Built for a Human-First AI Future
For more than 30 years, Centris has provided dedicated contact center teams that operate as a seamless extension of the organizations we support. Our agents deliver consistent, professional service that strengthens customer relationships, improves operational efficiency, and allows your business to grow with confidence.
UP TO
45%
of savings for our customers
30+
Years of Experience
2
nearshore locations
ABOUT US
Call & Contact Center Services
Centris delivers bilingual support teams powered by human expertise and AI-driven efficiency, helping organizations improve service quality, reduce costs, and scale operations without compromise.
Services
Primary Services Provided
AI Call Center
Discover new possibilities where humans are powered by AI. Centris blends AI efficiency with real, bilingual agents to deliver smarter, more empathetic customer care.
Customer Support
Centris Information Services is a nearshore customer contact center focusing on bilingual contact center and support services.
Business Process Outsourcing
Through our talented and skilled team of agents in Mexico, we help our partners gain greater operational efficiencies by outsourcing their back-office processes to Centris.
Inbound Sales
Through our talented and skilled team of agents in Mexico, we help our partners increase customer retention, sales, and increase market share.
Live Chat
Our live chat team provides a personalized approach to building rapport to optimize customer retention. Plus, you can steal market share from competitors that just can’t offer the same level of customer care.
Marketing Surveys
Our marketing surveys allow your customers to tell you exactly what they want and expect from your company so you can deliver fantastic performance every single time.
Quality Assurance
We leverage AI and machine learning to capture and transcribe every interaction between your customer and your contact center agent, across all channels.
Soft Collections
Navigating the debt collection process while maintaining positive customer relationships can be challenging. Centris’ Soft Collections services provide a sensitive and respectful approach to debt recovery.
Tier 1 Tech Support
Navigating the complexities of technical issues can be a daunting task for customers. Centris’ Tier 1 Tech Support services provide a vital first line of defense.
Industries
We Work With:
Insurance
If you are in an accident, filing a claim can be stressful. Our agents are trained to walk customers swiftly the process.
Healthcare
With more people than ever using self-help medical services, having good support for your patients is more important than ever. Our services include Patient Advocacy, RCM, Soft Collections, and Scheduling.
Retail
We help ecommerce and retail companies provide impeccable customer service to their valuable customers through voice, live chat, and emails.
Security
We all want the peace of mind knowing that when we are away from home, or sleeping at night, our home and loved ones will be safe and secure. Perhaps no one understands this better than the Security Industry.
Utilities
In the utility industry, reliability goes beyond delivering electricity, water, or connectivity—it means being there for customers when it matters most.
Industries
Centris Unified QA Management Bundle
The Centris Unified QA Management Bundle is a comprehensive software suite designed to modernize quality assurance in contact centers. The core component, Live QA, provides agents with real-time tools such as live transcription, sentiment analysis, and an AI assistant named Sophia to improve performance during active calls.
Case Studies
Centris Case Studies
Read our latest case studies and learn what it means to partner with Centris
Healthcare Industry
This Healthcare Technology and Services Firm needed Hispanic Market Support but got much more with Centris.
Auto Insurance Industry
This auto insurance company reduced customer service costs by 50% while improving the customer experience after outsourcing to Centris.
Benefits From Working With Us
Why Nearshore?
Centris provides up to 45% savings over U.S.-based contact centers … all without sacrificing quality. We’re as close to the U.S. as you can be without being in the United States.
Monterrey
Aguascalientes
Testimonials
Everything You Need To Know About Our Happy Feedback
Read our latest case studies and learn what it means to partner with Centris
