Centris
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Headquartered in Longview, TX — with two hubs in Mexico.

Centris has been in operation and servicing clients with top quality customer care for over 30 years. We're focused on providing high quality bilingual call and technical support 24/7, 365 days a year. PCI certified and HIPAA compliant.

What we do

Multi-industry companies, including several Fortune 500 companies.

From call and contact center services to back-of-house support like web design, insurance claim processing, and order processing, Centris delivers the complete custom solution for your company.

We have more than 30 years of experience working across industries including healthcare (scheduling, patient advocacy, bad debt soft collections) and property insurance (FNOL, existing claims, translation, and claims processing) — just to name a few. We also help clients reach the ever-expanding Hispanic market.

Centris contact center floor

How we help

30 years of experience,
up to 45% in savings.

The proximity to the U.S. and central time zone allows for a better communication experience and easy travel for the client. With multiple locations in Mexico, Centris offers the redundancy needed to operate effectively — all without sacrificing quality.

Benefits

Why Centris?

Centris provides advanced contact center solutions and strategic business intelligence. Through our talented and skilled team of agents in Mexico, we help our partners increase customer retention, sales, and market share.

01
Accent-neutral bilingual support — our agents are fluent in both Spanish and English for clear communication in both languages.
02
Support 24/7, 365 days — we are available to assist your customers every hour of the day and every day of the year.
03
Expert recruiting and low turnover — we recruit and employ a team to support your individual company needs, with leadership there every step of the way.
04
Convenient locations — our centers are close to the U.S. in a central time zone, making nearshore communication seamless and travel convenient.
05
Deep understanding of American culture — 70% of our agents lived in the U.S. and understand the culture, slang, and cultural references.
06
Flexible staffing and call volumes — we can increase or decrease your seat count depending on growth needs, seasonality, and other factors.
07
PCI certified / HIPAA compliant — we ensure all our programs meet necessary regulations.
08
Two locations in Mexico — offering redundancy in network, recruitment, space, and equipment.

Benefits from working with us

Why nearshore?

Centris provides up to 45% savings over U.S.-based contact centers — all without sacrificing quality. We're as close to the U.S. as you can be without being in the United States.

Monterrey

Monterrey

Aguascalientes

Aguascalientes

Testimonials

Everything you need to know about our happy feedback.

M

Mobile Telecommunications

Industry partner

“Centris is without a doubt the best contact center solution provider in North America, and we are grateful for partnering with your team.”

A

Appointment Scheduling

Industry partner

“I am honored and appreciate our Centris team. More so, our agents are doing really great work as well.”

Q

Quick Service Restaurant

Industry partner

“It has been such an honor and a pleasure to work with you all. We're very fortunate to work with such great folks like you all!”

P

Parking

Industry partner

“It's been a pleasure working with Centris and we appreciate the care you are taking to learn our business and taking care of our customers.”

S

Staffing

Industry partner

“Amazing job yesterday!! 97.37%!!! Very impressive!!!”

Want to learn more about
outsourcing your contact center operations?

Fill out the form on our contact page and we'll get in touch ASAP. Plus, you'll receive our guide to moving your contact center operations to Mexico.

Book a 15-minute demo Or call 1-800-530-4897