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Notes on nearshore, AI, and running a better contact center.

Field notes from 30+ years of bilingual contact center operations — what's working, what's changing, and what we're seeing across insurance, healthcare, retail, and beyond.

Lowering Costs and Increasing Satisfaction Blog

November 14, 2024

The secret to lowering costs and increasing customer satisfaction

Did you know that the average fully loaded cost in the United States of a standard customer service agent position…

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