Do you have a “back up” Contact Center?
Category: Polls
Agent – Supervisor Ratio
What is your Agent – Supervisor Ratio?
English proficiency level in your Contact Center
How would you rate your current Contact Center’s English proficiency level?
Outsourcing in 2013
Have you considered outsourcing your contact center in 2013? (polls)
PCI Compliance
Is your Contact Center PCI Compliant?
Workforce Management Software
Which workforce management (WFM) software you use to ensure productivity?
Reasons for Nearshoring
Which is the most important reason to Outsource to a Nearshore Location?
Customer Communication
Which means of communication you offer to your customers?
Social Media Engagement
Has your organization engaged in social media for customer interaction?
Where to Outsource?
Which region would be your first choice for outsourcing?