In financial services, every interaction is a moment of high consequence.
Centris Information Services provides specialized, nearshore BPO solutions designed to meet the rigorous security and accuracy standards of the modern finance industry. From retail banking support to complex back-office processing, our bilingual teams in Mexico operate as a secure extension of your institution.
Centris is a PCI-certified provider, utilizing enterprise-grade encryption and strict physical security protocols to protect sensitive PII. Our agents undergo comprehensive training in financial regulations and fraud detection.
Our bilingual agents are trained in empathetic negotiation techniques, working with customers to find sustainable payment solutions that reflect your brand's values — achieving industry-leading recovery rates while preserving lifetime customer value.
The rapid evolution of fintech requires a support partner that is as agile as the technology itself. Centris supports digital-first financial brands with mobile app troubleshooting, digital wallet assistance, and cryptocurrency platform support — the speed, technical proficiency, and 24/7 availability digital-native consumers expect.
Beyond standard customer inquiries, Centris delivers high-value back-office and revenue recovery services — including loan processing, credit card applications, and dispute resolution — so your internal teams can focus on high-level strategy and wealth management.
Yes. Centris is a PCI-certified provider using enterprise-grade encryption and strict physical security protocols to protect sensitive PII.
Yes. Agents undergo comprehensive training in financial regulations and fraud detection.
Bilingual agents are trained in empathetic negotiation techniques, working with customers to find sustainable payment solutions that reflect your brand's values.
Book a 15-minute demo. We'll listen to your operation and show you how Centris fits.