As a HIPAA compliant outsourcer, security and privacy is our top priority.

Centris Info is a HIPAA compliant contact center that provides support for the Healthcare Industry.

Industries

Safeguarding personal information is absolutely critical

Healthcare companies know that safeguarding personal information is absolutely critical, especially when it comes to a person's medical records. Over the past two decades, healthcare companies have enjoyed the benefits of outsourcing their customer service operations to third-party contact centers — which requires completing a rigorous certification program to become HIPAA compliant.

Centris' security measures include

Data encryption that converts personal medical information into an indecipherable form.
HIPAA-compliant agents trained in procedures that ensure the safe transmission of stored medical information.
Privacy and security statements clearly explained to every patient who calls.

With Centris

You'll receive
every time.

Support 24/7, 365 days — We are available to assist your customers every hour of the day and every day of the year.

Accent-neutral bilingual support — Our agents are fluent in both Spanish and English for clear communication in both languages.

Deep understanding of American culture — 70% of our agents lived in the U.S. and bring a strong understanding of the culture, slang, and cultural references.

30+ years of nearshore experience — For over three decades we've helped partners expedite service and keep customers informed at every step.

Quality assurance & business intelligence — We analyze every customer interaction across all channels to ensure compliance and uncover actionable intelligence.

FAQ

Common questions.

Is Centris HIPAA compliant?

Yes. Centris is a HIPAA compliant contact center, having completed a rigorous certification program to safeguard personal medical information.

How is patient data kept secure?

Through data encryption that converts personal medical information into an indecipherable form, along with HIPAA-compliant agent training on safe data transmission procedures.

Are privacy policies explained to patients directly?

Yes. Privacy and security statements are clearly explained to every patient who calls.

Talk to us

Let’s talk about your healthcare operation

Tell us about your patient or member call volume and we’ll show you how a HIPAA-compliant Centris team fits. Expect a reply within one business day.

HIPAA-compliant agents and encrypted data handling
Scheduling, billing, member services and after-hours coverage
Prefer to call? 1-800-530-4897

Ready to talk about
Healthcare?

Book a 15-minute demo. We'll listen to your operation and show you how Centris fits.

Book a 15-minute demo Or call 1-800-530-4897