Centris
Book a demo
Home / Industries / Retail & E-commerce

Improve customer service, CSAT, and revenue with contact center outsourcing.

We specialize in multi-channel support in both Spanish and English.

Industries

We specialize in multi-channel support in both Spanish and English

Ecommerce companies and retailers know that providing fast, friendly, effective customer support through multiple channels is imperative to their bottom line. Today's shoppers expect immediate answers regardless of how they interact with you — social media, email, phone, or chat.

At Centris, we specialize in supporting the ecommerce and retail industry with multi-channel support in both Spanish and English, offering up to 45% savings over other U.S.-based contact centers, all while improving quality.

Our proven track record includes

  • Extensive experience meeting and exceeding key metrics for customer service inquiries.
  • Direct response and technical support.
  • Catalog orders and e-commerce support.
Retail & E-commerce

With Centris

You'll receive
every time.

01
Support 24/7, 365 days — We are available to assist your customers every hour of the day and every day of the year.
02
Accent-neutral bilingual support — Our agents are fluent in both Spanish and English for clear communication in both languages.
03
Deep understanding of American culture — 70% of our agents lived in the U.S. and bring a strong understanding of the culture, slang, and cultural references.
04
30+ years of nearshore experience — For over three decades we've helped partners expedite service and keep customers informed at every step.
05
Quality assurance & business intelligence — We analyze every customer interaction across all channels to ensure compliance and uncover actionable intelligence.

FAQ

Common questions.

Multi-channel support across social media, email, phone, and chat, in both Spanish and English.

Up to 45% savings over other U.S.-based contact centers, all while improving quality.

Direct response and technical support, catalog orders, and e-commerce support, among others.

Ready to talk about
Retail & E-commerce?

Book a 15-minute demo. We'll listen to your operation and show you how Centris fits.

Book a 15-minute demo Or call 1-800-530-4897