Centris
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Centris agents know how to protect what's important to your customers.

There is nothing more important than the safety of our homes and families.

Industries

Round-the-clock protection for your customers

We all want the peace of mind knowing that when we are away from home, or sleeping at night, our home and loved ones will be safe and secure. Perhaps no one understands this better than the security industry, which has seen much growth in recent years. No longer is it just an alarm system — today's home security provides 24/7 monitoring.

In an effort to provide the best round-the-clock protection for their customers, many security companies have reached out to contact centers to help field a variety of customer issues.

Centris has worked extensively with security companies providing initial support for

  • Gathering new customer information
  • Appointment setting and management
  • Order taking
  • Answering customer questions regarding security options
  • Trouble-shooting
  • Billing solutions and payments
  • Customer satisfaction surveys
  • Email support
Security

With Centris

You'll receive
every time.

01
Support 24/7, 365 days — We are available to assist your customers every hour of the day and every day of the year.
02
Accent-neutral bilingual support — Our agents are fluent in both Spanish and English for clear communication in both languages.
03
Deep understanding of American culture — 70% of our agents lived in the U.S. and bring a strong understanding of the culture, slang, and cultural references.
04
30+ years of nearshore experience — For over three decades we've helped partners expedite service and keep customers informed at every step.
05
Quality assurance & business intelligence — We analyze every customer interaction across all channels to ensure compliance and uncover actionable intelligence.

FAQ

Common questions.

Gathering new customer information, appointment setting and management, order taking, answering questions about security options, troubleshooting, billing, and customer satisfaction surveys.

Yes. Today's home security goes beyond an alarm system to 24/7 monitoring, and Centris provides round-the-clock support to match.

Yes. Having multiple locations means Centris can handle unexpected volume spikes across centers when needed.

Ready to talk about
Security?

Book a 15-minute demo. We'll listen to your operation and show you how Centris fits.

Book a 15-minute demo Or call 1-800-530-4897