Centris blends AI efficiency with real, bilingual agents to deliver smarter, more empathetic customer care.
Real-time insights, automated quality checks, and analytics on every call.
Focus on complex, emotional conversations where empathy is what matters.
Instant access to customer data means faster resolutions.
Every interaction follows the same standard, every time.
At Centris, we deliver AI contact center solutions that combine the best of technology and people. Our AI-powered contact center supports — but never replaces — our agents.
By blending advanced tools with highly trained, bilingual professionals, we provide customer care that's fast, personal, and scalable. This hybrid care center model ensures you don't have to choose between speed and empathy.
Our headquarters is based in Texas, and we have two nearshore locations that our agents operate out of.
When outsourcing customer care, security and compliance are paramount. Centris delivers both through secure AI outsourcing practices. Our AI systems always operate under human supervision, within strict compliance frameworks.
As a compliant contact center, we meet or exceed PCI DSS for secure handling of financial data, SOC 2 for robust information security controls, and HIPAA for healthcare-grade data protection.
AI doesn't replace agents; it enhances their abilities. At Centris, AI strengthens human performance by reducing handling time with instant access to customer data, improving first-call resolution by suggesting solutions in real time, and ensuring consistency with policy-aligned responses across every interaction.
Our agents are fluent in both Spanish and English, and we can increase or decrease your seat count as needed. Whether you're growing or experiencing a lull in demand, we can provide the support you need.
At Centris, we're dedicated to providing our clients with the results they need. We have over 30 years of experience, and with the implementation of AI technology, we've been able to elevate our services to new heights. With Centris's services, our clients have seen savings of up to 45%.
Our 100% bilingual agents offer effective support focused on quality and the care of your customers. We can offer assistance 24 hours a day, 365 days a year, from our multiple locations in Mexico, across healthcare, auto insurance, financial technology, fast food, and home security.
AI provides background assistance such as surfacing customer data, automating processes, and offering training insights. With this heightened level of support, agents have more time to focus on delivering exceptional services to customers.
Yes. Centris is a hybrid customer service model, not an AI-only one. Every interaction is led by people, with AI operating in the background. Customer satisfaction is typically much higher when they're interacting with human agents.
An AI-only center may be efficient, but it lacks empathy. A hybrid contact center model like Centris combines AI efficiency with human adaptability, resulting in improved speed and compassion.
Centris is a compliant contact center, operating under PCI, SOC 2, and HIPAA standards. Our HIPAA AI contact center framework ensures sensitive data is always secure.
We are PCI and HIPAA compliant and ensure all our programs meet necessary regulations.
Whether you are looking for traditional voice services, live chat, emails, social media, or text messaging services, you can rely on Centris to provide a high-quality experience for your customers.
Focus on your CORE business and leave your calls to us. Spend your time more productively by letting us focus on providing your customers outstanding support.
With us, you just need to train one group. After that, our team develops training material and methodology to keep training new recruits.
Just tell us the profile of your agents and we'll do the rest. We provide the highest quality training to make sure everyone's on the same page.
Having more than one contact center is handy when the unexpected happens — snow storms, floods, power outages, strikes, or other unexpected situations.
Most businesses experience periods of high and low call volume. Our workforce management system lets us hire more agents or reduce your seat count depending on the season.
Talk with Centris about the service model, staffing plan, and customer workflows that fit your business.
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