Trust the customer support experts at Centris to deliver excellent results and improve your overall customer satisfaction.
Handled clearly and resolved on the first contact where possible.
Order status and delivery questions answered in real time.
De-escalated with a defined resolution path, every time.
First-line diagnostics before any escalation is needed.
When a customer calls in or reaches out, an outsourced customer support team handles any and all inquiries regarding order updates, resolving issues, or general questions. Outsourcing frees up time and resources for members of your in-house team, while the outsourced team fosters more positive relationships with your customers in the meantime.
Upon receiving any customer inquiries or complaints, the outsourced support team follows a set of standardized procedures set by the company, conducting troubleshooting and, if necessary, escalating to the next support tier to resolve the issue.
24/7 availability: outsourced support teams are often available to answer inquiries outside of normal business hours, helping resolve issues faster and improving satisfaction.
Cost-effectiveness: outsourcing leaves customer inquiries to professionals while your team stays focused on their normal tasks, reducing overhead costs versus maintaining an in-house support team.
Specialized expertise: a dedicated team with proper training, resources, and experience leads to faster resolution times and a consistent support experience overall.
Step One, Contact Us: reach out to Centris today to learn more about our outsourced customer support options.
Step Two, Implementation: we work with you to develop the standardized procedures our agents will use, and determine the number of agents necessary for your business.
Step Three, Enjoy Improved Customer Satisfaction: you'll start to see faster resolution of inquiries and complaints, creating a better brand image.
Yes. Outsourced support teams are available to answer inquiries outside of normal business hours, which helps resolve issues faster and improves customer satisfaction.
With our nearshore business model, Centris provides up to 45% savings over U.S.-based contact centers, all while improving quality.
Agents follow a set of standardized procedures set by your company. They handle troubleshooting per your guidelines and escalate to the next support tier when necessary.
Common services include billing issues, shipping inquiries, customer complaints, and basic troubleshooting, among others.
We are PCI and HIPAA compliant and ensure all our programs meet necessary regulations.
Whether you are looking for traditional voice services, live chat, emails, social media, or text messaging services, you can rely on Centris to provide a high-quality experience for your customers.
Focus on your CORE business and leave your calls to us. Spend your time more productively by letting us focus on providing your customers outstanding support.
With us, you just need to train one group. After that, our team develops training material and methodology to keep training new recruits.
Just tell us the profile of your agents and we'll do the rest. We provide the highest quality training to make sure everyone's on the same page.
Having more than one contact center is handy when the unexpected happens — snow storms, floods, power outages, strikes, or other unexpected situations.
Most businesses experience periods of high and low call volume. Our workforce management system lets us hire more agents or reduce your seat count depending on the season.
Talk with Centris about the service model, staffing plan, and customer workflows that fit your business.
Book a demo