Grow sales and increase revenue by outsourcing to Centris.
The bread and butter of inbound sales — our team handles the transaction when a customer calls in.
We confirm payment, shipping, and collect data for future marketing.
Get prospects into the top of your funnel with high-quality capture techniques.
Agents trained on your products identify opportunities to grow the order.
Inbound sales is about building meaningful relationships with prospects by providing them with relevant information and solutions tailored to their needs. Unlike outbound sales, inbound sales is when a customer reaches out to your company seeking more information about your products or services.
This approach prioritizes understanding the customer's journey, addressing their pain points, and offering valuable insights to guide them through the buying process.
We provide updates throughout the ordering process. Steps like order confirmation, shipping status, and more are shared with the customer to make the process as transparent as possible.
Quality inbound sales agents also try to up-sell each prospect to increase revenue. Our agents are trained in your products and solutions so we can identify up-sell and cross-sell opportunities that improve the customer's overall experience with your company.
Step One, Contact Us: reach out to Centris to learn more about our inbound sales options and how they can help your business.
Step Two, Training and Implementation: you train our team on your products and services and desired inbound sales goals. Once we're up to speed on your brand, our agents begin working to drive ROI.
Step Three, Improve Efficiency: with a dedicated inbound sales team, the rest of your team can focus on their primary tasks.
Inbound sales is when a customer reaches out to your company seeking more information about your products or services, unlike outbound sales where your team initiates contact.
Yes. Our agents are trained in your products and solutions so we can identify up-sell and cross-sell opportunities that increase your ROI and improve the customer's experience.
We confirm payment details, shipping, and all other aspects of the purchase, and share order status updates throughout the process to keep things transparent.
You train our team on your products and services and desired inbound sales goals; once we're up to speed on your brand, our agents begin working to drive ROI.
We are PCI and HIPAA compliant and ensure all our programs meet necessary regulations.
Whether you are looking for traditional voice services, live chat, emails, social media, or text messaging services, you can rely on Centris to provide a high-quality experience for your customers.
Focus on your CORE business and leave your calls to us. Spend your time more productively by letting us focus on providing your customers outstanding support.
With us, you just need to train one group. After that, our team develops training material and methodology to keep training new recruits.
Just tell us the profile of your agents and we'll do the rest. We provide the highest quality training to make sure everyone's on the same page.
Having more than one contact center is handy when the unexpected happens — snow storms, floods, power outages, strikes, or other unexpected situations.
Most businesses experience periods of high and low call volume. Our workforce management system lets us hire more agents or reduce your seat count depending on the season.
Talk with Centris about the service model, staffing plan, and customer workflows that fit your business.
Book a demo