Customizable to any industry — Centris asks the questions you need answered.
Customers who know you care about their concerns become advocates for your brand.
Catch problems and address feedback before it damages your business's reputation.
Identify patterns and opportunities that make your business more competitive.
Build a more positive customer experience based on what customers actually say.
Our marketing surveys allow your customers to tell you exactly what they want and expect from your company so you can deliver fantastic performance every single time. With our surveys, you can find out what your business is doing right, what needs improvement, and which services aren't resonating with your target audience.
This gives you the data you need to build customer loyalty, increase trust, and best allocate your resources.
Centris has a long history of developing marketing surveys that are an integral tool to knowing and understanding your customers. Let our agents conduct your market surveys and analyze the data collected across any channel — voice, live chat, email, social media, or text.
We provide a thorough report that details the customer experience, giving your business a clear perspective on how you're doing, plus strategic recommendations for improving the customer experience.
Step 1, Getting Started: we determine what you're looking for and help you create a survey tailored to your business's needs.
Step 2, Begin Your Surveys: we can conduct surveys in various ways, such as following up after a service call or a store experience.
Step 3, Make Data-Driven Decisions: use the gathered data to build a more positive customer experience and grow your business.
They reveal what your business is doing right, what needs improvement, and which services aren't resonating with your target audience.
We can conduct surveys through voice, live chat, email, social media, or text, and customize the approach for any industry.
We provide a thorough report on the customer experience and make strategic recommendations for improving it, along with a plan to implement those changes.
We can follow up with your customers after a customer service call, after a store experience, or on whatever schedule fits your business.
We are PCI and HIPAA compliant and ensure all our programs meet necessary regulations.
Whether you are looking for traditional voice services, live chat, emails, social media, or text messaging services, you can rely on Centris to provide a high-quality experience for your customers.
Focus on your CORE business and leave your calls to us. Spend your time more productively by letting us focus on providing your customers outstanding support.
With us, you just need to train one group. After that, our team develops training material and methodology to keep training new recruits.
Just tell us the profile of your agents and we'll do the rest. We provide the highest quality training to make sure everyone's on the same page.
Having more than one contact center is handy when the unexpected happens — snow storms, floods, power outages, strikes, or other unexpected situations.
Most businesses experience periods of high and low call volume. Our workforce management system lets us hire more agents or reduce your seat count depending on the season.
Talk with Centris about the service model, staffing plan, and customer workflows that fit your business.
Book a demo