Get compassionate soft collections with a focus on customer retention.
Tailored to meet the specific needs and tone of your company.
Satisfying interactions lead to a higher customer retention rate.
Trust that your credit and payment policies are carried out as intended.
Customer records kept current to ensure successful future contact.
Soft collections is a customer-centric approach to debt recovery. It prioritizes maintaining a positive relationship between a business and its customers. Traditional debt collection can be aggressive and damaging to customer relations — soft collections employs a more understanding and compassionate strategy.
This method involves tactful communication and negotiation that encourages voluntary compliance with payment obligations, all while preserving the dignity and loyalty of the customer.
Centris' Soft Collections service combines effectiveness with empathy. We handle your collections professionally and with respect — our approach not only helps recover debts but also reinforces positive customer relationships.
Our soft collections strategy aligns with your company's brand values and customer service goals, helping maintain a consistent brand image and foster customer trust.
Step 1, Initial Assessment: we begin by understanding your specific collection needs and the nature of the debts.
Step 2, Customized Communication Strategy: we develop a strategy that respects your brand's tone and the sensitivity of the situation.
Step 3–5, Engagement, Resolution, and Reporting: our agents reach out, focus on understanding and resolution, follow up to ensure agreements are honored, and provide detailed reports on the collections process.
Traditional debt collection can be aggressive and damaging to customer relations. Soft collections uses tactful communication and negotiation that encourages voluntary compliance while preserving the customer's dignity and loyalty.
Yes. We develop a communication strategy that respects your brand's tone and the sensitivity of the situation before any outreach begins.
We conduct follow-ups to ensure agreements are honored, and provide detailed reports giving you insight into the collections process and customer responses.
We are committed to making the necessary adjustments to meet your satisfaction as part of our service guarantee.
We are PCI and HIPAA compliant and ensure all our programs meet necessary regulations.
Whether you are looking for traditional voice services, live chat, emails, social media, or text messaging services, you can rely on Centris to provide a high-quality experience for your customers.
Focus on your CORE business and leave your calls to us. Spend your time more productively by letting us focus on providing your customers outstanding support.
With us, you just need to train one group. After that, our team develops training material and methodology to keep training new recruits.
Just tell us the profile of your agents and we'll do the rest. We provide the highest quality training to make sure everyone's on the same page.
Having more than one contact center is handy when the unexpected happens — snow storms, floods, power outages, strikes, or other unexpected situations.
Most businesses experience periods of high and low call volume. Our workforce management system lets us hire more agents or reduce your seat count depending on the season.
Talk with Centris about the service model, staffing plan, and customer workflows that fit your business.
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