About us:
Here at Centris our teams are focused on the quality and care of your customers. With 100% bilingual agents, we can offer effective support to your valued customer.
Centris is headquartered in Longview TX with three locations in MX.
Centris has been in operation and servicing clients with top quality customer care for over 30 years. We’re focused on providing high quality bilingual call and technical support 24/7 365 days a year. PCI certified and HIPPA compliant.
Centris serves Multi-Industry Companies including several fortune 500 companies.
The complete custom solution for your company
From call and contact center services to back-of-house support services like web design, insurance claim processing and processing orders.
We help you reach the ever-expanding Hispanic market
We have more than 30 years of experience working with different industries including Health Care, providing Scheduling, Patient Advocacy and Bad Debt Soft Collections as well as Property Insurance to include FNOL, Existing Claims, Translation, and claims processing just to name a few.
Centris can offer 30 years of experience along with up to 45% savings over U.S.-based call centers.
The proximity to the U.S and central time zone allows for better communication experience and easy travel for the client. With multiple locations in Mexico, Centris can offer the redundancy needed to operate effectively.
Why Centris?
Centris provides advanced contact center solutions and strategic business intelligence. Through our talented and skilled team of agents in Mexico, we help our partners increase customer retention, sales, and increase market share.
Our agents are fluent in both Spanish and English for clear communication in both languages.
We are available to assist your customers every hour of the day and every day of the year.
We recruit and employ a team to support your individual company needs with a leadership staff that is there every step of the way.
Our centers are located close to the U.S. in central time zone that makes nearshore communication seamless and convenient for travel to the contact centers.
70% of our agents lived in the U.S. and have a strong understanding of the culture including slang and other cultural references.
We can increase or decrease your seat count depending on your growth needs, seasonality and other factors.
We are PCI and HIPAA compliant and ensure all our programs meet necessary regulations.
With multiple locations, Centris offers redundancy in the network, recruitment, space, and equipment.
We are certified!
We are PCI and HIPAA compliant and ensure all our programs meet necessary regulations.
Why Nearshore?
Centris provides up to 45% savings over U.S.-based call centers … all without sacrificing quality. We’re as close to the U.S. as you can be without being in the United States.
Centris is without a doubt the best call center solution provider in North America, and we are grateful for partnering with your team.
Mobile Telecommunications Industry
I am honored and appreciate our Centris team. More so our agents are doing really great work as well.
Appointment Scheduling Industry
It has been such an honor and a pleasure to work with you all and I look forward to all the great work we’ll get to do in the future! We’re very fortunate to work with such great folks like you all!
Quick Service Restaurant Industry
It’s been a pleasure working with Centris and we appreciate the care you are taking to learn our business and taking care of our customers.
Parking Industry
Amazing job yesterday!! 97.37%!!! Very impressive!!!
Staffing Industry
Are you a business looking to partner up with Centris?
Fill out the form below and we will get in contact ASAP.
Plus! You will receive our guide to learn more about moving your contact center operations to Mexico.