Quality Assurance
Centris offers quality assurance solutions that allow you to gain actionable intelligence from your customer interactions.
Gain Actionable Intelligence from Customer Interactions
Customer satisfaction, loyalty, and compliance verification are three of the most critical aspects to any business operation.
That’s why Centris offers a robust quality assurance program that reveals insights from 100% of your customer interactions.
We leverage AI and machine learning to capture and transcribe every interaction between your customer and your contact center agent, across all channels.
We Deliver Actionable Insights Through Outsourced Quality Assurance
Take the burden of quality assurance off your team’s shoulders through high-quality outsourcing.
Contact Us to Learn More About Our Outsourcing
Ready to take the next step toward outsourcing your quality assurance? Reach out to Centris today to speak with us about our quality assurance solutions and how they can generate ROI for your business.
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What is Quality Assurance Outsourcing?
Quality assurance outsourcing involves contracting a third-party firm to perform quality assurance testing on your products and services. With Centris, our call centers handle the outsourcing through data collection, follow-ups, phone surveys, and more.
Making the Most of Each Customer Interaction
Each customer interaction is a major source of data that can be used to test the quality of your products and services. Our team is trained to ask the right questions to source information on what works well with your products/services, what isn’t working, other uses or benefits that the customer found that you may not be aware of, and more. We will take this information and turn it over to you so you can go through product refinement to create a better experience for your customers.
Save Money by Outsourcing Your QA Procedures
Having an in-house QA team requires a lot of overhead costs with training, benefits, and other employee resources. Outsourcing your QA procedures provides a dedicated team that still delivers exceptional results without having to pay for an in-house team. Whether your business is big or small, cutting down on overhead costs is always a recipe for success. Leave the QA testing to the experts at Centris and save some money to put toward other areas of the business.
Other Benefits of Outsourcing Quality Assurance
Faster Strategy Refinement
When launching a new product or service, quality assurance is an essential component to ensure the product or service is resonating with your target audience as it should. A dedicated outsourced QA team delivers these insights faster, so you can make any adjustments to your strategy and deliver a better experience to your customers.
Round-the-Clock Availability
Nearshore call centers often have better availability to deal with QA testing outside of your normal business hours. This creates a continuous stream of QA insights that your team can then put to work in creating an actionable plan.
Improved Customer Satisfaction
Outsourcing your quality assurance testing ultimately leads to better customer satisfaction. Our dedicated team focuses on one task, meaning all of our time and attention goes towards quality assurance. Customers resonate with businesses that have products that meet their expectations. Our QA insights allow your business to create the best product for your customers.
Our QA Process
Step One: Contact Us
Contact Centris to speak with our team about outsourcing your quality assurance to our expert team. We’ll ask some questions about your business and its products/services to better learn what information you need with your QA testing.
Step Two: Process Adoption
You will provide us with the necessary training to mine the right customer data insights through quality assurance screening. Once we have the process in place, our team gets to work on quality assurance testing to find the right insights for your business plan.
Step Three: Insights and Improvement
We’ll deliver these actionable insights so your company can take them back to the product and service development teams so they can refine them based on customer feedback.
Reach Out Today to Begin Outsourcing Your QA
Contact Centris to learn more about our QA testing and what outsourcing quality assurance can do to elevate your business.
Our QA solution helps improve:
- Contact Center Efficiency by reducing talk time and handle time.
- Customer Experience by identifying product & service issues, revealing unexpected information, and monitoring employee brand representation.
- Agent Performance Management by providing fast, efficient performance feedback that is easy to understand and act on.
- Risk and Compliance by discovering fraud and abuse risk, reviewing for explicit compliance language, and monitoring privacy compliance policies.
- Sales Effectiveness by understanding what is happening with your sales conversations and discovering opportunities for increasing sales.
Other Key Features include:
We operate three contact centers in Mexico, providing end-to-end customer service solutions in English and Spanish.
We are PCI and HIPAA compliant and ensure all our programs meet necessary regulations.
Whether you are looking for traditional voice services, live chat, emails, social media, or text messaging services, you can rely on Centris to provide a high-quality experience for your customers.
Why you should invest in a Nearshore Contact Center Facility?
Focus on your CORE business and leave your calls to us!
Spend your time more productively by letting us focus on providing your customers outstanding support.
Handle seasonality
Most businesses experience periods of high and low call volume. Centris’ workforce management system allows us to be prepared and hire more agents or reduce your seat count depending on the season.
Forget about recruiting
Just tell us the profile of your agents and we’ll do the rest. We provide the highest quality training to make sure everyone’s on the same page.
Diversity
Having more than one contact center is handy when the unexpected happens. Centris has multiple locations that can handle each other’s calls during snow storms, heavy floods, power outages, strikes, or other unexpected situations.
Train the trainers
With us, you just need to train one group. After that, our team will develop training material and methodology to keep training new recruits.
Fill out the form below and see why Centris is the right choice for your call center support.