Short snapshots of the impact we drive. Full versions available under NDA during diligence.
A national provider network needed Spanish-fluent patient access and member services. Centris built a dedicated team in Monterrey that covers 100% of their Hispanic patient population — across patient access, member services, and prior-auth follow-up — with HIPAA-compliant infrastructure and Sophia QA on every call.
A top-15 auto insurer was running domestic-only customer service with rising costs and flat CSAT. Centris took over inbound policy service and FNOL intake with a bilingual nearshore team, reducing total cost by 50% while improving CSAT by 7 points and disclosure adherence to 100%.
A top security brand needed to cut costs without sacrificing customer experience. Centris helped the home security company reduce costs, improve customer satisfaction, and scale bilingual support — saving $1M while revolutionizing the CX.
A fast food franchiser added Spanish-language customer support and reached the Hispanic QSR market it had been missing. The result was a $5M revenue surge — the secret to dominating a market segment competitors couldn't serve.
A financial technology firm needed bilingual customer support to serve a growing base of Spanish-speaking customers. Centris provided the coverage and infrastructure to improve service for a national payments processor.
“We don't call you Centris anymore — you're part of Clearview's team,” says Kelly Habbas, COO of Clearview Energy. A partnership that became a trusted extension of the client's own customer support operation.
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