Business Process Outsourcing
Gain greater operational efficiencies by outsourcing to Centris
Centris provides advanced contact center and business process outsourcing solutions.
Through our talented and skilled team of agents in Mexico, we help our partners gain greater operational efficiencies by outsourcing their back-office processes to Centris.
With more than 30 years in Operation Centris offers not only the vast experience over many industries but is 100% bilingual to tap into and grow an ever-expanding Hispanic market.
With our nearshore business model, Centris provides up to a 45% savings over U.S.-based call centers, all while improving quality. In addition to our bilingual support, we’re known for our accent-neutral support in English and a deep understanding of American culture.
Elevate Your Organization With Our Business Process Outsourcing
Centris can take over your everyday business tasks so you can focus on other areas of the business.
Contact Us to Learn More About Our Outsourcing
If you are ready to take the next step toward optimal efficiency, contact Centris about outsourcing your business processes. We handle multiple areas so your team can focus on their primary responsibilities. Feel free to ask questions about our process as we learn more about your business.
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Types of Business Processing We Handle
At Centris, we can take over multiple areas of your everyday business processes. This saves time and money that can be allocated elsewhere in the business. Let’s go over some of the common areas we work in.
Claims Processing
If a customer calls in to file a claim, our team can work through the claim intake process over the phone. We will gather all the necessary information as per your standardized guidelines so that your team will have everything they need to resolve the matter.
Appointment Reminders
Have an appointment-based business? Allow our call center to issue reminders to your customers to ensure they show up at their designated appointment time. You can focus on your business while we maintain the constant flow of appointments.
Payment Processing
Our call center can also handle payments through our call center or through whichever means your company provides in your training. All payment information is kept secure as the payment is processed.
Data Entry
Data entry can be a very time-consuming process. Our call center can handle all the data intake while on the phone with customers. We will capture all the data necessary for your business and turn it over so you can handle the necessary follow-up.
Benefits of Business Process Outsourcing
Save Money
By outsourcing your business processes, there are fewer overhead costs than you would incur through an in-house team. There is no need to pay for benefits, health insurance, or other training costs. With us, you only have one team to train and we handle the rest.
Business Process Consistency
Outsourcing your business processes creates consistent management with certain tasks. We follow the guidelines you set out, meaning your business processes will be handled the right way for your business every time. There are no deviations from the business process laid out by your company.
Focus on Primary Responsibilities
By outsourcing mundane tasks like data entry, appointment reminders, and claim processing, your team is freed up to focus on their primary tasks to keep your business running at optimal efficiency.
Our Business Process Outsourcing Process
Step One: Contact Us
Reach out to Centris to learn more about which business processes we outsource and how we can help.
Step Two: Training and Implementation
You will guide and provide training to our team on how you want your business processes handled. From there, we’ll take the reigns and start managing those processes as per your guidelines.
Step Three: Start Seeing ROI
Our outsourcing will quickly generate ROI for your business with both time and cost savings on handling mundane processes.
Start Outsourcing Your Business Processes With Centris
Ready to hand off your business processes to an expert group? Contact Centris and take the first step toward running your business more efficiently.
Reduce costs and increase flexibility by outsourcing your back-office processes
Business Process Outsourcing enables businesses to become more flexible by allowing the call center to handle internal business processes.
Centris offers the following BPO services:
We operate two contact centers in Mexico, providing end-to-end customer service solutions in English and Spanish.
We are PCI and HIPAA compliant and ensure all our programs meet necessary regulations.
Whether you are looking for traditional voice services, live chat, emails, social media, or text messaging services, you can rely on Centris to provide a high-quality experience for your customers.
Why you should invest in a Nearshore Contact Center Facility?
Focus on your CORE business and leave your calls to us!
Spend your time more productively by letting us focus on providing your customers outstanding support.
Handle seasonality
Most businesses experience periods of high and low call volume. Centris’ workforce management system allows us to be prepared and hire more agents or reduce your seat count depending on the season.
Forget about recruiting
Just tell us the profile of your agents and we’ll do the rest. We provide the highest quality training to make sure everyone’s on the same page.
Diversity
Having more than one contact center is handy when the unexpected happens. Centris has multiple locations that can handle each other’s calls during snow storms, heavy floods, power outages, strikes, or other unexpected situations.
Train the trainers
With us, you just need to train one group. After that, our team will develop training material and methodology to keep training new recruits.
Fill out the form below and see why Centris is the right choice for your call center support.