Here at Centris, we have been helping our customers with their contact center needs for more than twenty years. Over the course of these past two decades we have seen, first hand, how the call center has become an integral part of business operations. As technology has advanced, it has made it possible and necessary […]
Category: Blog
Rising Minimum Wages in US Impact In-House Contact Centers
In today’s corporate environment, there are many factors that impact an organization’s bottom line. Perhaps none are as important as the wage structure that determines employee pay. The issue of wages has been a hot topic recently; particularly that of minimum wage. Many U.S. politicians believe the U.S. minimum wage is too low ($7.25 per […]
The Benefits of the 48-hour Work Week In Mexico
In the United States, the 40-hour work week has been the law since 1940. As early as 1938, Congress passed the Fair Labor Standards Act, which basically required employers to pay employees overtime if they worked more than 44 hours per week. In fact, going back a little further, Henry Ford began advancing the idea […]
Contact Center Outsourcing for the Insurance Company
Each of us, at one time or another, has interacted with a contact center customer service agent. Online ordering of products and services are typically handled by a contact center. Additionally, your cable and wireless providers utilize a contact center to handle customer inquiries along with an array of other issues. Contact centers have long […]
Comparing Apples to Apples When Choosing A Contact Center
Is keeping your contact center staff healthy and safe top of mind? These practical tips can help.
Best Practices for Contact Center Employee Recognition and Rewards
Want to engage your contact center employees with morale boosts by encouraging productivity? Show positive reinforcement in an employee recognition program.
Still using interpreters in your contact center? There’s a better way to speak your customer’s language.
Want to engage your contact center employees with morale boosts by encouraging productivity? Show positive reinforcement in an employee recognition program.
How Live Chat Impacts Online Sales and CSAT
One of the best aspects of being in the customer service business is the number of ways that we can communicate with customers today. Yes, phone and e-mail are still in the mix of communication but in recent years, Live Chat has quickly grown in popularity from being a “nice-to-have” to being a “must-have.” In […]
How Zappos Inspired A New Way To Work
Want to engage your contact center employees with morale boosts by encouraging productivity? Show positive reinforcement in an employee recognition program.
Ten Ways to Fix Contact Center Agent Turnover
What is the BIGGEST challenge in the contact center today? If we were to conduct a poll of contact center managers, we would likely find that the biggest challenge in the contact center is agent attrition or turnover. Historically, this has been the case as well. Year after year, agent turnover seems to be the […]