Category: Blog

Each year, as we prepare to say good-bye to the old year and welcome the year that’s ahead, we can’t help but wonder what things await in the new year. Some may dismiss this as being silly since no one can really know the future. However, from a business perspective, “making predictions” can actually be a wise and fruitful task. It provides insight on where things are heading and helps us to be ready for them. Missing business trends can be detrimental; at the very least it can impact our ability to be competitive within our industry and at the other extreme, it can lead to a business having to close its doors simply because it missed the boat on important changes. So, in an effort to keep current and competitive, we’d like to share some predictions for the Call Center industry that will shape our business in 2019.

Over the past year, we have shared a lot of industry-specific information on our blog. As we end this calendar year of 2018, we’d like to finish on a slightly different note. Centris is a near-shore contact center offering customer support to a wide variety of industries. Our “near-shore” status means that we are located in close proximity to the United States in the country of Mexico. We have two locations in Mexico: Aguascalientes and Monterrey.

At the start of every new year, we see a wealth of information about “what to watch for” in the coming months, or “what we can expect to see in the new year.” This type of information spans every industry as leaders and experts weigh in on issues that will be affecting their industry or technology that is on the horizon that promises to be revolutionary. Well, in this, our first blog of 2019, we plan to do the same!

Centris is a near-shore contact center serving a wide array of business partners in the United States. As a near-shore contact center, we are in close proximity to the U.S. with our two locations in Mexico. We shared a bit about our Monterrey location in our previous blog. We’d like to focus this writing on our second location: Aguascalientes Mexico.

Using an offshore call center has a lot of benefits. Centris is unique as it is an American company on location in Mexico. These are just five of the many advantages. Reduced Costs – Saving money is nice. Using an offshore call center like Centris is much cheaper because labor and overhead costs would be […]

One of the greatest benefits of the Free Enterprise System is that it provides opportunities for both large and small businesses to grow and succeed. Each type of business has its challenges.  However, there are certain challenges that are unique to the small business; especially when it comes to the task of customer service.  In […]

Why is outsourcing popular for businesses? It’s not a new practice, but it has changed a lot since it started. “Outsourcing practices have long constituted an important part of competitive business strategy.” (Holcombe) In 1966, the U.S. Naval Academy operated their own milk production facility. They outsourced to third-party producers when they found out they […]

For any company, the decision to outsource certain operational functions to a contact center is a BIG one, involving many details; perhaps even more so when it comes to the E-commerce Industry. The E-commerce, or retail industry, is a fast-paced industry that involves many moving parts such as inventories, pricing, shipping, and seasonal highs and […]

When’s the right time to start thinking about using a contact center? What are the warning signs in your business? “Call and contact centres are an integral part of an organisations value chain delivering its services and products. Therefore, the performance measures of call centres need to reflect the strategic direction of the entire organisation” […]

What is a call center? What are the most important things to look for? What are some common misconceptions? People have a lot of ideas. Let’s separate fact from fiction. Here are the top 4 call center myths:  Call centers save money. They don’t make it. People think the only reason a company would use a call center is […]