“Safe and secure”. That’s a phrase that someone who has your private information stored somewhere in a computer assumes you want to hear. But for millions of people, the words they hear more often on the news are “data breech”, “hacked” and “stolen”. Fear not, there are a few more terms that we know of […]
Category: Blog
When Is It Time To Outsource Tech Support?
At some point, businesses of all sizes find themselves in need of technical support, whether to support day-to-day operations of the business or specifically to support customers’ needs. So, how do you know when it is time to outsource your company’s tech support needs? Let’s break down the different types of tech support, what it […]
The Secret to a Successful Business? Hint: It Starts with Your Customers
You know that without your customers, you would have a pretty hard time running a successful business. It has been said that a customer remembers the experience of a sale long after they have forgotten the price of the purchase. Let that sink in. Are your customers pleased with their experience with your company? If […]
5 Reasons To Outsource Your Contact Center to Centris
Sometimes a company doesn’t have the staff or resources to properly manage all necessary departments so they look for help. Other times a company is looking to improve results and they turn to a company with a proven track record of success to take over elements of their business. When a company hires an outside […]
Three Myths About Outsourcing Amazon Customer Service
Over the past twenty years, Amazon has grown from an online bookseller to the largest e-commerce organization globally. In fact, here are some recent Amazon stats: 2018 Net sales: $232.9 billion vs. $177.9 billion in 2017 2018 Net Income: $10.1 billion vs. $3 billion in 2017 Retail products were Amazon’s biggest revenue segment in 2018 […]
10 Questions to Ask When Considering Outsourcing Your Contact Center
Outsourcing your contact center is a hot topic for both customers and your company. It can be attractive for a company looking to lower costs and expand its bilingual capabilities. Still, it can also be nerve-wracking to think of giving up control over the service provided. Here are ten questions to ask when considering your […]
10 Strategies For Reducing Attrition In Your Contact Center
Agent attrition, or employee turnover, has a significant impact on time and resources in contact centers. It is often seen as a health check for any business. Think of attrition as the symptom of a greater issue. If your company has a high churn rate, there are probably a few reasons why. Here are ten […]
Tips for Maintaining Data Security with Your Work from Home Agents
With the Covid-19 pandemic, there has been a rise in people working from home, including contact center agents. In the current business climate, many employees seem to be working with confidential and sensitive data. In contact centers, this can include customer contact, credit card information, and more. Naturally, companies must keep this data safe from […]
Is it Time to Offer Customer Service in Additional Languages?
Are you considering offering contact center support in multiple languages? Do you wonder if it is essential? Ask yourself these questions: Do I have customers whose primary language is something other than English? What is the percentage of customers by different primary languages spoken? How are my CSAT scores among these different customer segments? What […]
What Contact Center Functions Can I Outsource To A Third Party Successfully?
Besides the usual contact center functions like customer service and tech support calls, emails, and chat, your company can outsource other functions such as your back-office processes. Outsourcing enables you to get those tasks off your company’s plate, save the company costs, and free up your employees’ time to work on other initiatives. Here is […]