Category: Blog

Finding cheaper labor has been the holy grail of companies. This quest has taken them to lands so distant as South America and Asia, but the ever-changing economies are making US companies turn their heads back to nearsourcing with long-time partners. It’s no news that for years, American companies have been outsourcing jobs to Asia […]

A recent article on Bloomberg raised an interesting question: Will Netflix Kill the Internet? As businesses expand offering via the web and customers continue to flock to the internet to shop and seek information and solutions, what will this mean to Contact Centers and their businesses?

Longview, Texas — Centris Information Services announced the opening of its second Mexico-based call center to be located in Aguascalientes Mexico. “With the addition of this new call center we will enhance the diversity of our call center network providing better reliability – addressing weather and telecommunications related challenges that may occur from time to time.” […]

The Payment Card Industry Data Security Standard (PCI DSS) is a set of requirements designed to ensure that ALL companies that process, store or transmit credit card information maintain a secure environment. Essentially any merchant that has a Merchant ID (MID) needs to be PCI Compliant.

Operating a Contact Center is a challenging and complicated business as we all know. We all deal with numerous challenges (internal and external) daily. Sometimes we just have to take a short break to see where we stand and what we can do to make a difference.

The world environment is constantly changing and those changes may affect your company’s decisions for the next 12 months. Let’s take a look ahead at some of the expected trends in outsourcing industry for 2013. 1. Social media connections keep rising. The business of relating and connecting to customers through social media keeps expanding rapidly. […]

Economic recession has affected nearly all industries across the globe. Particularly, consumer goods and retail companies are actively looking for ways to cut down costs in order to increase revenue. Experienced CEO’s are now seriously considering outsourcing parts of their business but, is outsourcing the right move for your company? We all agree that now […]

Do What You Do Best and Hire the Rest Entrepreneurs and small businesspeople are always looking for creative ways to accomplish more of their business goals for less money. One strategy that can help you save time, money and frustration as you start and build your business is to outsource as much work as possible […]

The 2010 Census counted 50.5 million Hispanics in the United States, making up 16.3% of the total population. The nation’s Latino population, which was 35.3 million in 2000, grew 43% over the decade. The Hispanic population also accounted for most of the nation’s growth—56%—from 2000 to 2010.

It’s nearly impossible to get customer service these days without waiting in line, on hold, or for a technician to show up within an eight-hour window. But now companies are promising shorter wait times, 24-hour access and other privileges – to those customers willing to pay for it.