Category: Blog

Live chat has many benefits for your business compared to phone support, email, instant messaging, and other communication platforms. It is a must-have for all companies. Here are the top live chat benefits for contact centers. Reduces expenses Phone support is traditionally the most commonly used method for companies, but it can be costly with toll […]

Looking for first-rate bilingual contact center services? Have you considered a nearshore partner in Mexico? Read on to learn why a contact center partner in Mexico is the best choice for providing the highest quality of customer service to both your English and Spanish-speaking customers. These days, it seems that there are many similarities between […]

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As an industry, the Contact Center faces a variety of challenges. The nature of the job in itself can be extremely stressful. For example, a large portion of calls that come into the contact center are disgruntled customers and dealing with unhappy people is always a challenge. However, the biggest challenge that every call center […]

Almost everyone is intimately familiar with the irritation of a repetitive tune and the empty phrase “your call is important to us.”  The average person spends 43 days of their life on hold. This greatly impacts their view of customer service as a whole, and improving the customer experience is a great way to show […]

The average cost of hiring a new employee in the U.S. is $4,700, according to the Society for Human Resource Management (SHRM), with total costs for specialized roles like IT and engineering potentially reaching up to several times the employee’s salary. These talent acquisition costs are becoming a significant financial strain for companies, especially as the demand for […]

Outsourcing, once synonymous with call centers and low-cost labor in faraway countries, has evolved dramatically. Once seen primarily as a cost-cutting measure, it has now become a strategic tool that businesses of all sizes can leverage to improve efficiency, access specialized skills, and drive growth. The new face of outsourcing goes beyond just saving money; it’s about […]

3 in 4 Americans say customer experience is the primary factor when choosing between brands. It’s not just about what they’re buying. It’s about how they’re treated and how their questions are answered. 93% of customers will return to brands that gave them a positive experience. They’ll also tell an average of nine people about it, providing […]

A small business loses anywhere between $20,000 and $40,000 per hour of downtime. Luckily, business continuity planning and crisis management solutions can help reduce the risk of this loss. Here, we’ll discuss: The basics of business continuity planning What crisis management entails Why these plans are important Best practices for implementation Read on to take the first step toward […]

Are you aware that the U.S. might run out of landfill space by 2036? This fact makes it clear how important it is to follow waste management regulations to protect our environment. But keeping up with these regulations isn’t easy. They change from one place to another, making it tough for waste management companies to stay […]