Category: Blog

The world environment is constantly changing and those changes may affect your company’s decisions for the next 12 months. Let’s take a look ahead at some of the expected trends in outsourcing industry for 2013. 1. Social media connections keep rising. The business of relating and connecting to customers through social media keeps expanding rapidly. […]

Economic recession has affected nearly all industries across the globe. Particularly, consumer goods and retail companies are actively looking for ways to cut down costs in order to increase revenue. Experienced CEO’s are now seriously considering outsourcing parts of their business but, is outsourcing the right move for your company? We all agree that now […]

Do What You Do Best and Hire the Rest Entrepreneurs and small businesspeople are always looking for creative ways to accomplish more of their business goals for less money. One strategy that can help you save time, money and frustration as you start and build your business is to outsource as much work as possible […]

The 2010 Census counted 50.5 million Hispanics in the United States, making up 16.3% of the total population. The nation’s Latino population, which was 35.3 million in 2000, grew 43% over the decade. The Hispanic population also accounted for most of the nation’s growth—56%—from 2000 to 2010.

It’s nearly impossible to get customer service these days without waiting in line, on hold, or for a technician to show up within an eight-hour window. But now companies are promising shorter wait times, 24-hour access and other privileges – to those customers willing to pay for it.

As a call center professional, you have come to expect, accept, and perhaps even thrive on the fact that this is an ever-changing business environment. This is a world where getting to the end of your task list is something similar to reaching the end of the rainbow to find the pot-of-gold. For many of us, […]

Book Review Kelly McDonald reveals diversity marketing strategies and how to approach different demographics in her new book, HOW TO MARKET TO PEOPLE NOT LIKE YOU: “Know It or Blow It” Rules for Reaching Diverse Customers. McDonald introduces diversity marketing by targeting those who are different from a core audience, rather than those who share […]

The rise of Mexico as an sourcing destination should come as no surprise, but the next few years will determine whether the country has the right vision and the right strategies to cultivate new sourcing centers in under-developed, but potentially fertile BPO pockets.

Talk to anyone in the software industry and in less than 5 minutes you will hear the phrase ‘social media’. Whether it’s accelerating revenue cycles, improving employee relationships or providing customer service, social media is the new elixir. Companies are manning Twitter tags and gearing up their Facebook sites in the quest to have better […]