Category: Blog

It’s the annual review of your business and your Contact Center plans for the upcoming year. First, recognize that the process can be positive! It allows people to discuss what was successful and maybe what needs to be improved. Perhaps it even gives managers and staff an opportunity to even cut through any bureaucracy and […]

Leading internet firms have set 6 June as the World IPv6 launch day. IPv6 is the new net address system that replaces the current protocol IPv4, which is about to run out of spaces to allocate. Web companies participating in the event have pledged to enable IPv6 on their main websites from that date.

The financial reasons for the huge growth of cloud services seem crystal clear: cloud computing simply allows us to pay for what we need only when we need it, right? But the truth is, companies adopting cloud computing often miss the risk and depth of change needed to embrace a cloud economics model as they […]

Some historians argue that Kodak’s 1989 decision to outsource most of their operations was the watershed moment for the outsourcing industry, and certainly many other large companies jumped on the outsourcing bandwagon shortly after that. And for the next decade or so the question was not whether to outsource, but what and how much to […]

Springtime is our favorite time. It means planting & growing, recommitment, rebirth and even “house cleaning.” From a business perspective it can also mean “planting seeds of change” to a total house cleaning when examining your Off-Shore Contact Center business and results. Why? You’ve launched your new 2012 plans and projected results, and now we […]

As easy as it may sound, but answering calls on behalf of a company is a very critical and important task. Businesses and organizations tend to outsource their call answering requirements to professional service providers as it offers them various benefits. Apart from reducing their workload these service providers also provide them quality services at […]

MEXICO CITY — Mexicans looked on with envy in recent years as Brazilians won a reputation as Latin America’s chosen people. With a surging economy and a prominent place on the world stage, Brazil was the country poised for greatness while Mexico remained mired in bloodshed and destitution. But just as momentum can change suddenly […]