Taking Care of Your Customers Through Quality Assurance

“Your call may be monitored and recorded for quality assurance purposes …” We’ve all heard this recording, or something very similar, when placing a call to customer service. You may have even thought, “I hope this &$@*# call is recorded because they’re going to get an ear-full if they don’t fix this once and for […]

10 Tips for Providing Great Customer Service to Your Clients

The way your customers feel towards you is important. The more you show you care about them, the more they’ll likely want to continue working with you. With that in mind, providing good customer service to your clients should naturally be a major priority in your day-to-day schedule. This article lists tips and suggestions for […]

Advantages of the outsourcing versus in house contact center

More and more companies consider the contact center a strategic ally; as the company grows and the customers multiply, it turns out to be indispensable to rely on a channel that becomes the link between the end-user and the company. But, what should we take into consideration at the moment of deciding to invest on […]

4 Ways to Get Creative

It is no longer enough to be efficient. Today’s knowledge workers are also expected to be creative. Here are four strategies for coming up with creative solutions to problems. Along with the traditional pressures to generate profits and improve efficiency, knowledge workers are increasingly being challenged to find more creative solutions to business problems. While […]

October 2014 Employee Spotlight

We are proud to shine the spotlight on Thomas Leal, a Centris Customer Service Representative for more than 2 1/2 years. Thomas works on one of the most difficult accounts we have – an alarm monitoring company. Centris receives updates from the client on a daily basis so changes are varied and constant. But Thomas […]