More and more companies consider the contact center a strategic ally; as the company grows and the customers multiply, it turns out to be indispensable to rely on a channel that becomes the link between the end-user and the company. But, what should we take into consideration at the moment of deciding to invest on […]
Category: Blog
Agent – Supervisor Ratio
What is your Agent – Supervisor Ratio? Articulo solo disponible en Inglés
English proficiency level in your Contact Center
How would you rate your current Contact Center’s English proficiency level?
Outsourcing in 2013
Have you considered outsourcing your contact center in 2013? (polls)
PCI Compliance
Is your Contact Center PCI Compliant?
Reasons for Nearshoring
Which is the most important reason to Outsource to a Nearshore Location?
4 Ways to Get Creative
It is no longer enough to be efficient. Today’s knowledge workers are also expected to be creative. Here are four strategies for coming up with creative solutions to problems. Along with the traditional pressures to generate profits and improve efficiency, knowledge workers are increasingly being challenged to find more creative solutions to business problems. While […]
October 2014 Employee Spotlight
We are proud to shine the spotlight on Thomas Leal, a Centris Customer Service Representative for more than 2 1/2 years. Thomas works on one of the most difficult accounts we have – an alarm monitoring company. Centris receives updates from the client on a daily basis so changes are varied and constant. But Thomas […]
The Science Behind Centris
In order to service our client’s customers, Centris leverages a variety of proven, leading edge technologies. Telecommunications Centris has long standing relationships with both traditional and VoIP telecommunications carriers. Consequently, we can receive and send calls according to our client’s requirements, allowing us to optimize call routing paths to minimize risk and maximize quality while […]
How To Have a Great Call Center Experience
At Centris, our Customer Service Representatives take great pride in their work. Our goal is to not only care for the customer, but leave them feeling like they had a great experience. So what are the secrets to having a good call center experience? We spoke to some of our top-performing Representatives and asked them […]