Healthcare
Centris Information Systems is a HIPAA compliant contact center that provides support for the Healthcare Industry.
As a HIPAA Compliant Outsourcer, Security and Information Privacy is a Top Priority
Healthcare Companies know that safe-guarding personal information is absolutely critical; especially when it comes to a person’s medical records. Over the past two decades, Healthcare Companies have enjoyed the benefits of outsourcing their customer service operations to third-party contact centers to handle a variety of calls and emails from their customers. This has required that contact centers, such as Centris, complete a rigorous certification program in order to become HIPAA compliant.
Centris’ security measures include:
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Data Encryption that converts personal medical information into an indecipherable form protecting it from anyone accessing it who is not authorized to do so.
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HIPAA compliant agents who have been trained in the HIPAA-compliance procedures that ensure the safe transmission of stored medical information.
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Privacy and Security statements that are clearly explained to every patient who calls. These statements include how we intake, transfer or dispose of information and how our agents are not allowed to have outside technology when answering calls. We then provide information about our data encryption services.
With Centris, You'll Receive:
Support 24/7, 365 days
We are available to assist your customers every hour of the day and every day of the year.
Accent Neutral Bilingual Support:
Our agents are fluent in both Spanish and English for clear communication in both languages.
Deep Understanding of American Culture:
70% of our agents lived in the U.S. and bring a strong understanding of the culture including slang and other cultural references.
First Notice of Loss and Fraudulent Claims Assistance:
For over 30 years, we’ve been helping Insurance Companies expedite customer claims quickly and efficiently while.
Quality Assurance, Compliance, and Business Intelligence:
We can analyze every customer interaction across all channels, to ensure compliance and automatically uncover actionable intelligence.
Are you a business looking to partner up with Centris?
Fill out the form below and we will get in contact ASAP.
Plus! You will receive our guide to learn more about moving your contact center operations to Mexico.