The purpose of this whitepaper is to discuss how the dropping U.S. unemployment rates affect customer service industries as a whole. The paper also discusses the benefits of outsourcing customer service to Mexico.

In this whitepaper, you will learn:

  • The turnover rates depending on position in call centers
  • Generational shifts in the job market
  • The demand for bilingual customer service workers
  • The growth of Spanish speakers in the U.S.
  • Advantages of outsourcing to Mexico
How Low U.S. Unemployment Rates Affect Contact Centers. Centris White Paper

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