In the past, we have shared posts regarding the benefits of outsourcing. There are many benefits that we’ve highlighted in the past, for both nearshore and offshore. However, for this blog post, we’d like to focus on the time-efficiency benefits that nearshore outsourcing can offer your business.
SAVE TIME WITH NEARSHORE OUTSOURCING.
There are four primary ways that nearshore outsourcing can make your business more time efficient.
- Close Proximity: The closer geographical location makes nearshore outsourcing much more time efficient. Here at Centris, we are a nearshore contact center operating two offices in Mexico. Our corporate clients are located in the United States. It is often necessary to meet with clients throughout the year, especially during the initial onboarding process. For most of our United States clients, the flight to our Monterrey office is a quick two hours; this is much easier than flying to India or the Philippines. In fact, proximity is one of the primary reasons that companies move from offshore to nearshore outsourcing. The time and money required to travel to offshore locations becomes a major obstacle from both a cost and time management perspective.
- Similar Time Zone: A closer geographical location also brings the benefit of a similar time zone. Our two Centris locations of Monterrey and Aguascalientes are in the Central Standard Time zone. The clients we serve are located throughout the United States, but our Central time zone along with our 48-hour work week in Mexico, makes us the perfect nearshore center for servicing the four time zones of the United States. We can be available for early morning calls for the US West coast and can easily serve East coast clients before the end of their workday.
- Language Proficiency: Perhaps nothing is more frustrating than having to fight through a language barrier. At Centris, our nearshore contact centers are staffed with bilingual agents who are fluent in both English and Spanish. Here at Centris, most of our agents were educated in the United States and understand the language and culture very well, making communication and collaboration flawless.
- Infrastructure: It is very costly and takes a long time to hire, train and develop staff for jobs that can be easily outsourced. At Centris, we have an infrastructure and technology in place that is needed to assist with a variety of business processes such as customer service, order entry, data processing, market surveys and more. For companies who outsource to us, this enables them to gain immediate efficiency in servicing their customers; not to mention, it’s a huge cost savings as well.
If you are contemplating outsourcing for your business needs, contact us; we’d love to show you just how efficient your organization can be when you outsource your business needs with our nearshore contact centers.
