Insurance
Reduce claim cycles with effective claim intake and fast closure insurance industry.
We know the importance of processing a claim as quickly as possible
Insurance Companies know the importance of processing a claim as quickly as possible as well as the importance of fulfilling their commitment to their customers in a time of need. The process can be helped significantly with an effective intake of First Notice of Loss. In other words, getting the initial, critical information from the customer regarding their accident in an important first step in the claim process.
We train our agents to be the best in the field.
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At Centris, our agents are trained to take First Notice of Loss claims, helping to reduce the claim cycle for insurance companies.
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Our agents are also trained in identifying potentially fraudulent claims that can prolong and even hinder the process for legitimate claims. This provides extra protection for our insurance providers, enabling them to focus on the more pressing needs of their customers.
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Our agents work to ensure your customers initial claim interaction is fast, smooth and efficient so that you will have all the needed information to settle your client’s claim as quickly as possible.
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When Insurance Companies outsource this initial step to Centris Information Systems, they see their customer satisfaction levels go up because the claim process moves much more quickly.
With Centris, You'll Receive:
Support 24/7, 365 days
We are available to assist your customers every hour of the day and every day of the year.
Accent Neutral Bilingual Support:
Our agents are fluent in both Spanish and English for clear communication in both languages.
Deep Understanding of American Culture:
70% of our agents lived in the U.S. and bring a strong understanding of the culture including slang and other cultural references.
First Notice of Loss and Fraudulent Claims Assistance:
For over 30 years, we’ve been helping Insurance Companies expedite customer claims quickly and efficiently while.
Quality Assurance, Compliance, and Business Intelligence:
We can analyze every customer interaction across all channels, to ensure compliance and automatically uncover actionable intelligence.
Are you a business looking to partner up with Centris?
Fill out the form below and we will get in contact ASAP.
Plus! You will receive our guide to learn more about moving your contact center operations to Mexico.