Kudos University at Centris
At Centris, our top two priorities are the customers and our employees. To make sure both are properly taken care of, every new hire is put through two weeks of in-house training at Kudos University. It is here that the foundation for their success, both personally and professionally, begins.
While the training is intense, there is no hazing, no pledging and our classes are always available. The objective is simple: ensure that each agent who takes the floor is fully capable of solving a customer’s problem with knowledge, patience and professionalism
We begin with a week of training in the classroom. Items covered include:
*Centris and our core values
*The importance of the customer and how to provide quality care
*The technology they will use each day
*Tone and manner
*Product knowledge pertaining to each client
The first week also includes face-to-face time with HR, Quality Assurance and appropriate Account Managers and Supervisors.
Rather than throw new hires into the deep end of the call center pool, we include a second week of on-the-job training. Agents will actually move to the floor where they will hear calls coming in, listen to how they are handled, take some calls, then move back into the classroom for feedback and additional learning from our trainers, QA agents and operations personnel.
Kudos University is just the first step on their new career path; setting the perfect foundation as they begin to move toward their goals. And because we are committed to our employees’ success, the training, learning and feedback continue as long as they are caring for your customers.
