Leadership at Centris
Google the subject of leadership and you will see more than 300 million results. Definitions, traits, quotes, skills, styles. There are probably as many opinions on leadership as there are types of leaders. So what does leadership mean at Centris?
For us, leadership is about people. Our first priority is the customer. Whether they are contacting us to solve a simple problem, or dealing with a complex, highly frustrating issue, our goal is to resolve the question to their utmost satisfaction. There’s a reason our company motto is “We work for Kudos.”
Of equal importance are our employees. At Centris, we are not interested in hiring robots that mindlessly take calls. That’s why our Team Members come from all walks of life: single moms, college students, part time, full time, married, older. Because our staff is made up of human beings, the leaders at Centris take full responsibility for their welfare, both professionally and personally.
Being a leader at Centris is not about being “the boss” or having a special parking spot. From Director to Manager to Supervisor, there is a common goal and that is to help our employees succeed.
All Team Members have an opportunity for development and growth by giving them:
*Training and feedback
*Clear, attainable objectives
*Performance expectations through their career path
*Ongoing training and development of the skills required to succeed
Whether we are acting as mentor, coach, friend, or advisor, in all things we do, we hope to be perceived as leaders who care. Because frankly, we do.
So why bother making sure our employees feel valued and have a sense of belonging? We believe employees who are invested in the success of Centris — are invested in the care of your customers.
Google can have their various definitions of leadership … the most important definition to us includes serving the customer and our employees.
