Live Chat
Provide outstanding live chat by outsourcing to Centris
Provide outstanding live chat by outsourcing to Centris
Centris provides advanced contact center solutions and strategic business intelligence. Through our talented and skilled team of agents in Mexico, we help our partners increase customer retention, sales, and increase market share.
With more than 30 years in Operation Centris offers not only the vast experience over many industries but is 100% bilingual to tap into and grow an ever-expanding Hispanic market.
With our nearshore business model, Centris provides up to a 45% savings over U.S.-based call centers, all while improving quality. In addition to our bilingual support, we’re known for our accent-neutral support in English and a deep understanding of American culture.
Outsource Your Live Chat Services for Unbeatable Customer Support
Identify, engage, and convert more customers with a 24/7 website live chat.
Live Chat Your Way to Higher Sales
Looking for a smarter way to drive more sales through your website? Boost conversions, enhance customer service, and take over your market with website live chat, a more convenient way to get your customers the help they need.
If you need HIPAA and PCI-compliant programs available in English and Spanish, outsource your live chat services to Centris today!
Provide a Human Touch
Your company values human connection because you know your customers do, too. Give them the high-touch service they crave with live chat services run by humans, not algorithms.
Our live chat team provides a personalized approach to building rapport to optimize customer retention. Plus, you can steal market share from competitors that just can’t offer the same level of customer care.
Identify and Convert More Customers
With a website live chat, your prospects and customers will never feel alone. Our experts will guide them to the products and services they really want and provide targeted offers to incentivize the conversion.
At Centris, our live chat services can also monitor web page views and analyze customer statistics to identify leads that could be slipping through the cracks.
Free Up Valuable Time
Outsourcing your website live chat to Centris will help you free up time to focus on your core business needs. We can lend you a helping hand during busy seasons or completely take over your live chat processes.
Our expert trainers can also teach your team how to live chat like the pros. We will even create training materials your company can use for a lifetime.
Centris Offers Live Chat Services You Can Trust
With over 30 years of experience, Centris is the partner you need for outsourced live chat services. We have served in the healthcare, insurance, security, and retail industries. But with our ever-expanding expertise, there is no limit to the types of companies we can partner with.
Our bilingual chat experts are based in Mexico and have intimate knowledge of American culture. The Centris team can help you better serve your English-speaking customers and reach potentially untapped Spanish-speaking audiences.
Live Chat Pricing
You can spend up to 45% less by utilizing our near-shore live chat experts. Get in touch with our representatives for a customized live chat pricing package to find out exactly how much you will save.
How to Start Outsourcing Live Chat
Download Our Infographic
Outsourced live chat is the secret to a more successful, profitable year. Get started with our services by downloading our free infographic. You will learn more about the benefits of live chat and other programs you can take advantage of through Centris.
Contact Our Representatives
Ready to start wowing your customers with high-quality live chat services? Contact Centris to schedule a call with one of our representatives.
Partner With Centris Today!
There is no better way to improve customer service on your website than with Centris live chat services. Fill out the form below and our representatives will reach out to you ASAP with all the information you need to get started.
Provide an unbeatable level of support with live chat services
Live chat is a great way to give your customers an unbeatable level of support. In fact, studies show that live chatting with another human is the best way to build a rapport with your customers and drive sales.
Live chat offers many benefits including:
We operate two contact centers in Mexico, providing end-to-end customer service solutions in English and Spanish.
We are PCI and HIPAA compliant and ensure all our programs meet necessary regulations.
Whether you are looking for traditional voice services, live chat, emails, social media, or text messaging services, you can rely on Centris to provide a high-quality experience for your customers.
Why you should invest in a Nearshore Contact Center Facility?
Focus on your CORE business and leave your calls to us!
Spend your time more productively by letting us focus on providing your customers outstanding support.
Handle seasonality
Most businesses experience periods of high and low call volume. Centris’ workforce management system allows us to be prepared and hire more agents or reduce your seat count depending on the season.
Forget about recruiting
Just tell us the profile of your agents and we’ll do the rest. We provide the highest quality training to make sure everyone’s on the same page.
Diversity
Having more than one contact center is handy when the unexpected happens. Centris has multiple locations that can handle each other’s calls during snow storms, heavy floods, power outages, strikes, or other unexpected situations.
Train the trainers
With us, you just need to train one group. After that, our team will develop training material and methodology to keep training new recruits.
Fill out the form below and see why Centris is the right choice for your call center support.