Retail
Improve Customer Service, CSAT, and Revenue with Contact Center Outsourcing from Centris.
We specialize in multi-channel support in both Spanish and English.
Ecommerce companies and retailers know that providing fast, friendly, effective customer support through multiple channels is imperative to their bottom line. Today’s shoppers expect immediate answers to their questions regardless of how they choose to interact with you – social media, email, phone, or chat.
At Centris, we specialize in supporting the ecommerce and retail industry with multi-channel support in both Spanish and English. With our nearshore business model, we offer our clients up to a 45% savings over other U.S.-based call centers, all while improving quality.
Our proven track record includes increasing average order value, conversion rates and, most importantly, customer satisfaction.
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Extensive experience meeting and exceeding key metrics for inquiries related to customer service.
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Direct response.
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Technical support.
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Catalog orders.
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E-commerce.
With Centris, You'll Receive:
Support 24/7, 365 days
We are available to assist your customers every hour of the day and every day of the year.
Accent Neutral Bilingual Support:
Our agents are fluent in both Spanish and English for clear communication in both languages.
Deep Understanding of American Culture:
70% of our agents lived in the U.S. and bring a strong understanding of the culture including slang and other cultural references.
First Notice of Loss and Fraudulent Claims Assistance:
For over 30 years, we’ve been helping Insurance Companies expedite customer claims quickly and efficiently while.
Quality Assurance, Compliance, and Business Intelligence:
We can analyze every customer interaction across all channels, to ensure compliance and automatically uncover actionable intelligence.
Are you a business looking to partner up with Centris?
Fill out the form below and we will get in contact ASAP.
Plus! You will receive our guide to learn more about moving your contact center operations to Mexico.