Security
Centris Agents Know how to Protect What's Important to Your Customers.
There is nothing more important than the safety of our homes and families
We all want the peace of mind knowing that when we are away from home, or sleeping at night, our home and loved ones will be safe and secure. Perhaps no one understands this better than the Security Industry. This industry has seen much growth in recent years along with the services they provide. No longer is it just an alarm system, but today’s home security provides 24/7 monitoring.
In an effort to provide the best round-the-clock protection for their customers, many Security companies have reached out to call centers to help field a variety of customer issues.
Centris has worked extensively with Security companies providing initial customer support for the following:
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Gathering new customer information
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Appointment setting and management
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Order taking
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Answering customer questions regarding security options
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Trouble-shooting
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Billing solutions and payments
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Customer satisfaction surveys
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Email Support
With Centris, You'll Receive:
Support 24/7, 365 days
We are available to assist your customers every hour of the day and every day of the year.
Accent Neutral Bilingual Support:
Our agents are fluent in both Spanish and English for clear communication in both languages.
Deep Understanding of American Culture:
70% of our agents lived in the U.S. and bring a strong understanding of the culture including slang and other cultural references.
First Notice of Loss and Fraudulent Claims Assistance:
For over 30 years, we’ve been helping Insurance Companies expedite customer claims quickly and efficiently while.
Quality Assurance, Compliance, and Business Intelligence:
We can analyze every customer interaction across all channels, to ensure compliance and automatically uncover actionable intelligence.
Are you a business looking to partner up with Centris?
Fill out the form below and we will get in contact ASAP.
Plus! You will receive our guide to learn more about moving your contact center operations to Mexico.