AI Call Center

What Is Centris?

At Centris, we deliver AI call center solutions that combine the best of technology and people. Our AI-powered contact center supports (but never replaces) our agents.

By blending advanced tools with highly trained, bilingual professionals, we provide customer care that’s fast, personal, and scalable.

This hybrid care center model ensures you don’t have to choose between speed and empathy. Centris delivers both, setting the standard for customer service in today’s digital age.

Our headquarters is based in Texas, and we have two nearshore locations that our agents operate out of.

A Hybrid Model That Delivers

Most contact centers are either fully automated or fully human, and each has limitations. Automated AI-only centers often feel robotic, while human-only centers can’t keep pace with demand.

Centris solves this with a hybrid customer service model.

• AI-assisted agents gain real-time insights, automated quality checks, and analytics
• Human professionals focus on complex, emotional conversations where empathy is key

The result is a seamless AI and human call center where efficiency and compassion coexist. Customers get quick answers without losing the human connection.

We serve multi-industry companies ranging from SMBs to Fortune 500 companies. We can discuss your specific needs and create a custom solution that will help you achieve your goals. From contact center services to web design and insurance claim processing, our team can specify the best solution and implement it effectively.

Secure. Compliant. Reliable.

When outsourcing customer care, security and compliance are paramount. Centris delivers both through secure AI outsourcing practices.

In a world where data is more valuable than ever, it’s critical to keep the data of your business, employees, and customers out of the hands of malicious parties. We understand this at Centris, and are dedicated to ensuring that all of our clients have the protection they need.

Our AI systems always operate under human supervision, within strict compliance frameworks. As a compliant call center, we meet or exceed the following:

• PCI DSS: Secure handling of financial data
• SOC 2: Robust information security controls
• HIPAA: Healthcare-grade data protection through our HIPAA AI call center solutions

With Centris, you can innovate with confidence. Your customer data remains safe while benefiting from the power of AI.

How AI Supports Agents and Drives Results

AI doesn’t replace agents; it enhances their abilities. At Centris, AI strengthens human performance by:

• Reducing handling time with instant access to customer data
• Improving first-call resolution by suggesting solutions in real time
• Ensuring consistency with policy-aligned responses across every interaction

See the impact for yourself. Take a look at one of our case studies where we helped Clearview Energy enhance its services.

Our agents are fluent in both Spanish and English, and we can increase or decrease your seat count as needed. Whether you’re growing or experiencing a lull in demand, we can provide the support you need.

What AI and Human Support Delivers

The true power of Centris lies in how we merge human empathy with AI intelligence.

• Faster response times: AI accelerates workflows so agents can act immediately
• Better accuracy and quality: Data-driven insights reduce errors
• Scalable, cost-efficient service: The model grows with your business needs
• Consistently empathetic support: Every conversation retains a personal, human tone

This is what makes Centris stand out among AI call center solutions: not just efficiency, but AI-enhanced customer support that feels human.

See AI in Action at Centris

At Centris, we’re dedicated to providing our clients with the results they need. We have over 30 years of experience, and with the implementation of AI technology, we’ve been able to elevate our services to new heights. With Centris’s services, our clients have seen savings of up to 45%.

Our primary services include:

• Customer support
• Business process outsourcing
• Inbound sales
• Marketing surveys
• Tier 1 tech support
• Soft collections
• Live chat
• Quality assurance

Our 100% bilingual agents offer effective support focused on quality and the care of your customers. We can offer assistance 24 hours a day, 365 days a year. From our multiple locations in Mexico, we’ve helped businesses in a range of industries, including:

• Healthcare
• Auto insurance
• Financial technology
• Fast food
• Home security

FAQ

How Does AI Support Customer Service Agents?

AI  provides background assistance such as surfacing customer data, automating processes, and offering training insights. With this heightened level of support, agents have more time to focus on delivering exceptional services to customers.

Do Agents Still Control the Interaction?

Yes. Centris is a hybrid customer service model, not an AI-only one. Every interaction is led by people, with AI operating in the background. On top of ensuring reliability and effective communication, customer satisfaction is typically much higher when they’re interacting with human agents.

What’s the Difference Between AI-Only and Hybrid Call Centers?

An AI-only center may be efficient, but it lacks empathy. A hybrid call center model like Centris combines AI efficiency with human adaptability, resulting in improved speed and compassion.

How Do You Maintain Compliance With AI Use?

Centris is a compliant call center, operating under PCI, SOC 2, and HIPAA standards. Our HIPAA AI call center framework ensures sensitive data is always secure.

Metrics That Matter With AI Agents

Centris doesn’t just promise results; we measure them. Our AI and human call center consistently delivers:

• Higher Customer Satisfaction (CSAT) scores
• Better First Call Resolution (FCR) rates
• Shorter Average Handle Times (AHT)
• Improved Net Promoter Scores (NPS)

These metrics prove the business value of pairing AI with people.

Ready to Experience the Best of Both Worlds?

At Centris, our AI-powered contact center blends technology and empathy seamlessly. AI works behind the scenes while agents lead with professionalism and care.

Why settle for either/or when you can have both? With Centris, you get a hybrid call center model that delivers efficiency, accuracy, compliance, and human connection. Reach out to schedule a demo today!