Inbound Sales
Grow sales and increase revenue by outsourcing to Centris
Centris provides advanced contact center solutions and strategic business intelligence.
Through our talented and skilled team of agents in Mexico, we help our partners increase customer retention, sales, and increase market share.
With more than 30 years in Operation Centris offers not only the vast experience over many industries but is 100% bilingual to tap into and grow an ever-expanding Hispanic market.
With our nearshore business model, Centris provides up to a 45% savings over U.S.-based call centers, all while improving quality. In addition to our bilingual support, we’re known for our accent-neutral support in English and a deep understanding of American culture.
Outsourcing Inbound Sales to Make the Most of Customer Interactions
Increase your inbound sales performance by outsourcing to an experienced and dedicated inbound sales team like Centris.
Contact Us to Learn More About Our Inbound Sales Team
Interested in learning more about what our inbound sales can do for your company? Reach out to Centris to speak with us today about what options we have.
What Are Inbound Sales?
inbound sales is about building meaningful relationships with prospects by providing them with relevant information and solutions tailored to their needs. Unlike outbound sales, inbound sales is when a customer reaches out to your company seeking more information about your products or services. This approach prioritizes understanding the customer’s journey, addressing their pain points, and offering valuable insights to guide them through the buying process.
Customized Inbound Sales Tactics
We have multiple tailored inbound sales services that handle different aspects of the customer buying journey. These are designed to generate more revenue per customer and maximize each interaction.
Product Purchase
The bread and butter of inbound sales. When a customer calls in to inquire about buying a product or service, our team will be on hand to handle the transaction.
Order Confirmation
Once the product is purchased, we will confirm payment details, shipping, and all other aspects of the purchase. This includes collecting customer data so you can reach out to them again with your marketing to try and sell them other products.
Order Status
We will provide updates throughout the ordering process. Steps like order confirmation, shipping status, and more will be shared with the customer to make the process as transparent as possible.
Lead Capture
Get your prospects in the top of your sales funnel with high-quality lead capture techniques.
Up-Sell
Quality inbound sales agents will try to up-sell each prospect to increase revenue. Our agents are trained in your products and solutions so we can identify up-sell opportunities to increase your ROI.
Cross-Sell
In some situations, the customer may not realize there are other products that may better suit their needs. Our inbound sales agents will confirm this through our interaction with them and present cross-sell opportunities to ensure they get the product that works for them and improves their overall experience with your company.
Our Inbound Sales Process
Step One: Contact Us
Reach out to Centris to learn more about our inbound sales options and how they can help your business.
Step Two: Training and Implementation
You will train our team on your products/services and desired inbound sales goals. Once we are brought up to speed on your brand, our agents can begin working on your inbound sales to drive ROI for your business.
Step Three: Improve Efficiency
With a dedicated inbound sales team, the rest of your team can focus on their primary tasks.
Leave Your Inbound Sales in Good Hands With Centris
Invest in inbound sales strategies that work for your business! Contact Centris to learn more about what we offer and start selling more today.
Centris helps design, implement, and manage sales programs to reach your revenue goals
Centris has a long history of developing inbound sales strategies that sell! With customized solutions for each of our clients, we have proven results with up-sell and cross-sell programs and developing programs that enhance your customer’s purchasing experience.
Some of our common inbound sales services include:
We operate two contact centers in Mexico, providing end-to-end customer service solutions in English and Spanish.
We are PCI and HIPAA compliant and ensure all our programs meet necessary regulations.
Whether you are looking for traditional voice services, live chat, emails, social media, or text messaging services, you can rely on Centris to provide a high-quality experience for your customers.
Why you should invest in a Nearshore Contact Center Facility?
Focus on your CORE business and leave your calls to us!
Spend your time more productively by letting us focus on providing your customers outstanding support.
Handle seasonality
Most businesses experience periods of high and low call volume. Centris’ workforce management system allows us to be prepared and hire more agents or reduce your seat count depending on the season.
Forget about recruiting
Just tell us the profile of your agents and we’ll do the rest. We provide the highest quality training to make sure everyone’s on the same page.
Diversity
Having more than one contact center is handy when the unexpected happens. Centris has multiple locations that can handle each other’s calls during snow storms, heavy floods, power outages, strikes, or other unexpected situations.
Train the trainers
With us, you just need to train one group. After that, our team will develop training material and methodology to keep training new recruits.
Fill out the form below and see why Centris is the right choice for your call center support.