In order to service our client’s customers, Centris leverages a variety of proven, leading edge technologies.
Telecommunications
Centris has long standing relationships with both traditional and VoIP telecommunications carriers. Consequently, we can receive and send calls according to our client’s requirements, allowing us to optimize call routing paths to minimize risk and maximize quality while maintaining a competitive cost.
Call Platform
Centris call servers are hosted in the cloud. Centris has partnered with a leading cloud platform provider, Vocalcom. Our production servers are dedicated and are hosted in Premier Data Centers, with geographic redundancy available.
Call statistics are recorded to dedicated database servers, allowing a wide range of reporting, real-time consoles, and data feed options for our clients.
Centris’s call platform also offers a full function IVR system that can:
• Access databases to retrieve, update, or store customer data
• Route calls to internal or external destinations
• Provide robust menu systems using customer provided audio prompts
• Capture/transmit customer data, including encrypted information such as credit card numbers
Call recording is integrated into our platform. Therefore, calls can be recorded for our clients according to business rules and requirements.
Connectivity and Networking
Each Centris facility has two connectivity paths provided by primary and secondary carriers. These carriers terminate into separate firewalls and routers so that there is no shared connectivity path until they actually reach the Centris core network. Having two connections at each location allows Centris to transfer over to an alternate provider in the case of a connectivity loss.
Centris is also experienced in establishing remote connections to customer networks and call platforms using a variety of technologies, allowing Centris specialists to use their systems with relative ease.
