A lot goes into running a business these days, so it can be beneficial to outsource certain tasks. As it stands, about 37% of small businesses outsource at least one process.
There are various tasks that are very challenging to handle in-house. You can benefit in various ways by finding reliable companies to outsource these to. But how do you go about this?
Business process outsourcing (BPO) companies can connect you with skilled, qualified teams that can take on certain duties on behalf of your company. You can then focus on other areas that need more attention.
In this guide, we’ll go over tips that will help with effective business process outsourcing. Keep reading for more.
Determine Your Needs
Firstly, you must determine what your business actually needs. It’s important to find a company that offers services that will benefit your business.
You can set specific outsourcing goals, then look for a BPO provider that will be able to help you achieve them. Make sure you think about what you want to achieve in the long term and take finances into account.
Consider the Location
This is a crucial factor, as it can have a huge impact on customer experience. Outsourcing to other countries can help your business save a lot of money, but, depending on the country you outsource to, this can create certain challenges.
For example, if you outsource customer services to a country where the level of English is typically quite low, your customers may have trouble communicating with the customer service agents, and cultural differences might make things even more difficult. This will only cause more frustration for customers who may already be having issues.
Time zones are also worth taking into account. It can be more difficult to outsource to a country that’s got a 10-hour time difference from yours, for example.
Nearshore customer service outsourcing is a good solution here. This involves outsourcing to nearby countries, so a US business, for example, could outsource processes to somewhere like Mexico.
English is generally spoken quite well in Mexico, and many residents have spent time in the US so they can communicate with American users without issue. This also solves the issue of time differences.
Look for Experience and Expertise
You want to maintain high-quality services, and this is easiest when you work with a BPO company that has plenty of experience. They’ll have a good understanding of how to handle processes and deliver what your business needs. It’s worth asking about the companies they’ve worked with before so you can get an idea of what to expect.
Consider Technology and Infrastructure
A BPO provider that uses advanced technology can track performance metrics and deliver reports on them. This will allow you to see just how beneficial their service is.
You also want to make sure they take security seriously. Data protection is more important now than ever before, so look into their security infrastructure to make sure it meets your needs.
Check Flexibility and Scalability
You should always be aiming to grow your business, and working with a BPO that can easily scale its services is ideal. As your business expands, they’ll be able to keep up with demand so you don’t run into any issues. You might also want to scale up or down quickly to meet seasonal demand, so it’s worth discussing their capabilities with them.
Consider the Cost
Determine your budget and make sure you go with a company that can offer what you need within your price range.
At the same time, don’t go with a company just because they can save you money. It’s important to ensure the quality of the services they provide will meet your needs.
Understand Communication Channels
Communication is key in any business, and this can be even more important when outsourcing. You want to make sure there are clear lines of communication between you and your BPO provider.
Define the best communication channels, update frequencies, and crucial contact points. Work to foster a collaborative environment that helps keep everyone on the same page at all times. This will ensure seamless business operations throughout various locations.
Why Centris?
Centris has been helping organizations outsource processes for over 30 years, so we’ve had plenty of experience with businesses in all kinds of industries. This includes several Fortune 500 companies.
We can offer a complete custom solution to meet the needs of your company. We can provide a range of services such as web design, order processing, and insurance claim processing. Let us know exactly what you’re after, and we’ll tailor things to help you achieve your business goals.
We can outsource to various locations in Mexico that are well-prepared to help US businesses. Our skilled professionals are 100% bilingual so there won’t be any communication issues. They can communicate perfectly with both English and Spanish speakers and can offer support 24 hours a day, 365 days a year.
Our locations are in the central time zone. On top of this, 70% of our agents have spent time living in the US. This has given them a strong understanding of American culture, making it easier for them to understand your customers and form good connections.
By outsourcing with us, you could potentially save up to 45% over US call centers. We’re PCI-certified and HIPPA-compliant, so you don’t have to worry about any problems here.
Our services are highly flexible and scalable, so we won’t have any trouble increasing or decreasing your seat count as needed. This can help whether you need to change your services based on the season or if your business is expanding quickly.
Reliable Business Process Outsourcing
Business process outsourcing is a great solution when you don’t have the means or resources to handle everything in-house. If you can find a reliable BPO provider, your business will benefit greatly from their services.
Centris is a leading nearshore BPO company with multiple locations in Mexico. With decades of experience, we can help you improve business operations while saving you up to 45% on your outsourcing expenses. Take a look at our services page to find out more about what we offer.
