Author: Admin

Which will be the main contact media customers will use in 2015?

U.S. Hispanics who use social media are more likely than the general social media population to want customer service delivered via social media, according to NM Incite. Overall 57% of Hispanics who use social media have engaged with customer service via social media, including asking questions or voicing complaints, according to NM Incite; that compares […]

Good Coaching brings out the best in the team. Both coaches John Harbaugh and Jim Harbaugh exhibited great leadership as head of their teams. Throughout a long season they each demonstrated their ability to adapt, accept change, develop new initiatives, new action plans, skills and reactions to threats/problems in a changing and highly competitive environment. During […]

Which means of communication you offer to your customers?

Has your organization engaged in social media for customer interaction?

What is the best reason for outsourcing?

The way your customers feel towards you is important. The more you show you care about them, the more they’ll likely want to continue working with you. With that in mind, providing good customer service to your clients should naturally be a major priority in your day-to-day schedule. This article lists tips and suggestions for […]

More and more companies consider the contact center a strategic ally; as the company grows and the customers multiply, it turns out to be indispensable to rely on a channel that becomes the link between the end-user and the company. But, what should we take into consideration at the moment of deciding to invest on […]