Category: Blog

Seventy percent of customers are more loyal to businesses that offer support in their native language, according to Retail TouchPoints. Not better products, not lower prices. Just the simple ability to communicate comfortably and be understood. If you’re leading a company that offers essential services, you already know how important customer retention is. Losing a customer […]

Poor customer support services can cost businesses a significant amount of money. In fact, Customer Think reports that $3.7 trillion is lost globally because of poor service. That’s money slipping through the cracks, day after day. When you’re managing a high-volume contact center, those losses add up fast. It’s the overhead costs of onshore call centers, the […]

Web development company Colorlib recently did the research, and the most frustrating part of being on the phone with customer service is being put on hold. Such a common plight is unavoidable for most businesses but can still be hugely frustrating due to the wasted time it leads to when you have others waiting on you. So, can […]

We want to know that the person on the other side of the phone is someone we can trust to respond appropriately to our needs. In fact, good customer service is so impactful that consultancy firm PwC confirmed that over half of customers believe it to be a primary driver in brand trust. With that in mind, […]

If you’re running a business, you probably feel the pressure of rising costs, cybersecurity threats, and finding the right talent. It’s tough to keep up, and these challenges can seriously impact your success. That’s where nearshore outsourcing comes in. By teaming up with Centris, you can tackle these issues head-on and set your business up […]

Can your business handle a sudden problem like the recent CrowdStrike crash? Keeping your business running smoothly during such crises is more important than ever. The CrowdStrike crash, which disrupted many companies’ cybersecurity defenses, showed us all how important it is to have strong plans for business continuity. Nearshore outsourcing is a great way to ensure […]

A lot goes into running a business these days, so it can be beneficial to outsource certain tasks. As it stands, about 37% of small businesses outsource at least one process. There are various tasks that are very challenging to handle in-house. You can benefit in various ways by finding reliable companies to outsource these to. But […]

The average cost of hiring a new employee in the U.S. is $4,700, according to the Society for Human Resource Management (SHRM), with total costs for specialized roles like IT and engineering potentially reaching up to several times the employee’s salary. These talent acquisition costs are becoming a significant financial strain for companies, especially as the demand for […]

Outsourcing is a fast-growing practice, and about 37% of small businesses currently outsource at least one business process. There are all types of processes that are suitable for outsourcing, and one of the most common is customer service. With that in mind, there are different outsourcing options, and some are better than others. Nearshore customer […]

Outsourcing, once synonymous with call centers and low-cost labor in faraway countries, has evolved dramatically. Once seen primarily as a cost-cutting measure, it has now become a strategic tool that businesses of all sizes can leverage to improve efficiency, access specialized skills, and drive growth. The new face of outsourcing goes beyond just saving money; it’s about […]