Category: Blog

Jim Collins, in his book Good to Great, asked companies several questions to determine if they are “great” in what they are doing. Perhaps you may have heard about the book or even read it.

What will be the main components of the Call Center of the future?What will be the main components of the Call Center of the future?

Finding cheaper labor has been the holy grail of companies. This quest has taken them to lands so distant as South America and Asia, but the ever-changing economies are making US companies turn their heads back to nearsourcing with long-time partners. It’s no news that for years, American companies have been outsourcing jobs to Asia […]

A recent article on Bloomberg raised an interesting question: Will Netflix Kill the Internet? As businesses expand offering via the web and customers continue to flock to the internet to shop and seek information and solutions, what will this mean to Contact Centers and their businesses?

Longview, Texas — Centris Information Services announced the opening of its second Mexico-based call center to be located in Aguascalientes Mexico. “With the addition of this new call center we will enhance the diversity of our call center network providing better reliability – addressing weather and telecommunications related challenges that may occur from time to time.” […]

The Payment Card Industry Data Security Standard (PCI DSS) is a set of requirements designed to ensure that ALL companies that process, store or transmit credit card information maintain a secure environment. Essentially any merchant that has a Merchant ID (MID) needs to be PCI Compliant.

Operating a Contact Center is a challenging and complicated business as we all know. We all deal with numerous challenges (internal and external) daily. Sometimes we just have to take a short break to see where we stand and what we can do to make a difference.

Talk to anyone in the software industry and in less than 5 minutes you will hear the phrase ‘social media’. Whether it’s accelerating revenue cycles, improving employee relationships or providing customer service, social media is the new elixir. Companies are manning Twitter tags and gearing up their Facebook sites in the quest to have better […]

It’s the annual review of your business and your Contact Center plans for the upcoming year. First, recognize that the process can be positive! It allows people to discuss what was successful and maybe what needs to be improved. Perhaps it even gives managers and staff an opportunity to even cut through any bureaucracy and […]