A stunning headline on a 2020 Forbes.com article read “96% of Your Customers Will Leave You Due To Bad Customer Service.” The article went on to reveal that only 4% of customers are “completely unwilling to leave” a company after a bad customer service experience. The harsh reality is that the majority of your customers […]
Category: Blog
How Zappos Inspired A New Way To Work
Want to engage your contact center employees with morale boosts by encouraging productivity? Show positive reinforcement in an employee recognition program.
Still using interpreters in your contact center? There’s a better way to speak your customer’s language.
Want to engage your contact center employees with morale boosts by encouraging productivity? Show positive reinforcement in an employee recognition program.
Best Practices for Contact Center Employee Recognition and Rewards
Want to engage your contact center employees with morale boosts by encouraging productivity? Show positive reinforcement in an employee recognition program.
Comparing Apples to Apples When Choosing A Contact Center
Is keeping your contact center staff healthy and safe top of mind? These practical tips can help.
What To Expect When You Outsource Your Contact Center
Is keeping your contact center staff healthy and safe top of mind? These practical tips can help.
Keeping Contact Center Agents Motivated and Efficient During Uncertain Times
Is keeping your contact center staff healthy and safe top of mind? These practical tips can help.
The “New Normal” for Contact Centers
Is keeping your contact center staff healthy and safe top of mind? These practical tips can help.
Contact Center Redundancy and Contingency Plans
Is keeping your contact center staff healthy and safe top of mind? These practical tips can help.
Four Simple Ways to Keep Your Contact Center Healthy
Is keeping your contact center staff healthy and safe top of mind? These practical tips can help.