At the start of every new year, we see a wealth of information about “what to watch for” in the coming months, or “what we can expect to see in the new year.” This type of information spans every industry as leaders and experts weigh in on issues that will be affecting their industry or technology that is on the horizon that promises to be revolutionary. Well, in this, our first blog of 2019, we plan to do the same!
Category: Blog
Aguascalientes
Centris is a near-shore contact center serving a wide array of business partners in the United States. As a near-shore contact center, we are in close proximity to the U.S. with our two locations in Mexico. We shared a bit about our Monterrey location in our previous blog. We’d like to focus this writing on our second location: Aguascalientes Mexico.
5 advantages of using an offshore call center
Using an offshore call center has a lot of benefits. Centris is unique as it is an American company on location in Mexico. These are just five of the many advantages. Reduced Costs – Saving money is nice. Using an offshore call center like Centris is much cheaper because labor and overhead costs would be […]
Small Businesses Hit These 3 Brick Walls of Customer Service
One of the greatest benefits of the Free Enterprise System is that it provides opportunities for both large and small businesses to grow and succeed. Each type of business has its challenges. However, there are certain challenges that are unique to the small business; especially when it comes to the task of customer service. In […]
The Rise of Outsourcing
Why is outsourcing popular for businesses? It’s not a new practice, but it has changed a lot since it started. “Outsourcing practices have long constituted an important part of competitive business strategy.” (Holcombe) In 1966, the U.S. Naval Academy operated their own milk production facility. They outsourced to third-party producers when they found out they […]
Effectively Outsource E-commerce Customer Support
For any company, the decision to outsource certain operational functions to a contact center is a BIG one, involving many details; perhaps even more so when it comes to the E-commerce Industry. The E-commerce, or retail industry, is a fast-paced industry that involves many moving parts such as inventories, pricing, shipping, and seasonal highs and […]
When do you need a contact center?
When’s the right time to start thinking about using a contact center? What are the warning signs in your business? “Call and contact centres are an integral part of an organisations value chain delivering its services and products. Therefore, the performance measures of call centres need to reflect the strategic direction of the entire organisation” […]
Call Centers: Myth Vs. Reality
What is a call center? What are the most important things to look for? What are some common misconceptions? People have a lot of ideas. Let’s separate fact from fiction. Here are the top 4 call center myths: Call centers save money. They don’t make it. People think the only reason a company would use a call center is […]
How Leadership Sets Us Apart
What comes to mind when someone talks about a “contact center”? A loud, cramped room filled with people on headsets, taking one incoming call after another? Agents speaking to customers in a robotic, irritating tone? That may be the case for most contact centers, but not Centris Information Services. Our fully bilingual agents, selective hiring […]
Is it Safe to do Business in Mexico?
At Centris, we are a nearshore contact center that focuses on bilingual call center support services. In other words, we are a US-based company that houses a large portion of our operations in Mexico. Our two nearshore contact centers are located in Monterrey, Mexico and Aguascalientes, Mexico. We chose Mexico as our nearshore location because […]