For any company, the decision to outsource certain operational functions to a contact center is a BIG one, involving many details; perhaps even more so when it comes to the E-commerce Industry. The E-commerce, or retail industry, is a fast-paced industry that involves many moving parts such as inventories, pricing, shipping, and seasonal highs and […]
Category: Blog
When do you need a contact center?
When’s the right time to start thinking about using a contact center? What are the warning signs in your business? “Call and contact centres are an integral part of an organisations value chain delivering its services and products. Therefore, the performance measures of call centres need to reflect the strategic direction of the entire organisation” […]
Call Centers: Myth Vs. Reality
What is a call center? What are the most important things to look for? What are some common misconceptions? People have a lot of ideas. Let’s separate fact from fiction. Here are the top 4 call center myths: Call centers save money. They don’t make it. People think the only reason a company would use a call center is […]
How Leadership Sets Us Apart
What comes to mind when someone talks about a “contact center”? A loud, cramped room filled with people on headsets, taking one incoming call after another? Agents speaking to customers in a robotic, irritating tone? That may be the case for most contact centers, but not Centris Information Services. Our fully bilingual agents, selective hiring […]
Is it Safe to do Business in Mexico?
At Centris, we are a nearshore contact center that focuses on bilingual call center support services. In other words, we are a US-based company that houses a large portion of our operations in Mexico. Our two nearshore contact centers are located in Monterrey, Mexico and Aguascalientes, Mexico. We chose Mexico as our nearshore location because […]
Transitioning Your Call Center Operations to Mexico
Here at Centris, we have been helping our customers with their contact center needs for more than twenty years. Over the course of these past two decades we have seen, first hand, how the call center has become an integral part of business operations. As technology has advanced, it has made it possible and necessary […]
Rising Minimum Wages in US Impact In-House Contact Centers
In today’s corporate environment, there are many factors that impact an organization’s bottom line. Perhaps none are as important as the wage structure that determines employee pay. The issue of wages has been a hot topic recently; particularly that of minimum wage. Many U.S. politicians believe the U.S. minimum wage is too low ($7.25 per […]
The Benefits of the 48-hour Work Week In Mexico
In the United States, the 40-hour work week has been the law since 1940. As early as 1938, Congress passed the Fair Labor Standards Act, which basically required employers to pay employees overtime if they worked more than 44 hours per week. In fact, going back a little further, Henry Ford began advancing the idea […]
Contact Center Outsourcing for the Insurance Company
Each of us, at one time or another, has interacted with a contact center customer service agent. Online ordering of products and services are typically handled by a contact center. Additionally, your cable and wireless providers utilize a contact center to handle customer inquiries along with an array of other issues. Contact centers have long […]
Comparing Apples to Apples When Choosing A Contact Center
Is keeping your contact center staff healthy and safe top of mind? These practical tips can help.