What is a call center? What are the most important things to look for? What are some common misconceptions? People have a lot of ideas. Let’s separate fact from fiction. Here are the top 4 call center myths: Call centers save money. They don’t make it. People think the only reason a company would use a call center is […]
Category: Blog
How Leadership Sets Us Apart
What comes to mind when someone talks about a “contact center”? A loud, cramped room filled with people on headsets, taking one incoming call after another? Agents speaking to customers in a robotic, irritating tone? That may be the case for most contact centers, but not Centris Information Services. Our fully bilingual agents, selective hiring […]
Is it Safe to do Business in Mexico?
At Centris, we are a nearshore contact center that focuses on bilingual call center support services. In other words, we are a US-based company that houses a large portion of our operations in Mexico. Our two nearshore contact centers are located in Monterrey, Mexico and Aguascalientes, Mexico. We chose Mexico as our nearshore location because […]
Transitioning Your Call Center Operations to Mexico
Here at Centris, we have been helping our customers with their contact center needs for more than twenty years. Over the course of these past two decades we have seen, first hand, how the call center has become an integral part of business operations. As technology has advanced, it has made it possible and necessary […]
Why Mexico Understands American Culture
Call Centers have emerged as an essential tool in business today. As business has become more global, the need for servicing a global customer base has been the driving force behind the growth of call centers. However, in more recent years, we have seen Mexico emerge as a new and viable option for businesses who […]
Contact Center Outsourcing Benefits
As a contact center, our primary function is to provide customer support functions to the businesses we serve. In addition to this, we are constantly mindful of the need to continually grow our existing business by reaching out to potential new clients. During the process of discussing their needs and devising a plan that will […]
Ten Steps to choosing the Best Call Center for your Business
For the past 30 years, our Centris agents have provided customer support to a number of businesses throughout the United States. As we continually grow our business and reach out to prospective clients, we often hear that one reason many businesses don’t outsource to a contact center is simply because they don’t know what to look […]
How the Call Center Can Benefit the Healthcare Industry
Over the past three decades, the call center has grown from simply receiving incoming customer calls to providing a much wider array of services to a broader range of industries. One such industry that has begun to embrace all that the call center can offer is the Healthcare Industry. There are a number of benefits […]
The Future of Mexico’s Nearshore Contact Centers
Near shore contact centers in Mexico have experienced significant growth in the past decade and are now considered to be key players in the contact center industry. For those of us who make our living in this industry in Mexico, it’s been very gratifying to experience this growth. However, as we look ahead to the […]
Call Center Predictions for 2019
Each year, as we prepare to say good-bye to the old year and welcome the year that’s ahead, we can’t help but wonder what things await in the new year. Some may dismiss this as being silly since no one can really know the future. However, from a business perspective, “making predictions” can actually be a wise and fruitful task. It provides insight on where things are heading and helps us to be ready for them. Missing business trends can be detrimental; at the very least it can impact our ability to be competitive within our industry and at the other extreme, it can lead to a business having to close its doors simply because it missed the boat on important changes. So, in an effort to keep current and competitive, we’d like to share some predictions for the Call Center industry that will shape our business in 2019.