Using an offshore call center has a lot of benefits. Centris is unique as it is an American company on location in Mexico. These are just five of the many advantages. Reduced Costs – Saving money is nice. Using an offshore call center like Centris is much cheaper because labor and overhead costs would be […]
Category: Blog
Small Businesses Hit These 3 Brick Walls of Customer Service
One of the greatest benefits of the Free Enterprise System is that it provides opportunities for both large and small businesses to grow and succeed. Each type of business has its challenges. However, there are certain challenges that are unique to the small business; especially when it comes to the task of customer service. In […]
The Rise of Outsourcing
Why is outsourcing popular for businesses? It’s not a new practice, but it has changed a lot since it started. “Outsourcing practices have long constituted an important part of competitive business strategy.” (Holcombe) In 1966, the U.S. Naval Academy operated their own milk production facility. They outsourced to third-party producers when they found out they […]
Effectively Outsource E-commerce Customer Support
For any company, the decision to outsource certain operational functions to a contact center is a BIG one, involving many details; perhaps even more so when it comes to the E-commerce Industry. The E-commerce, or retail industry, is a fast-paced industry that involves many moving parts such as inventories, pricing, shipping, and seasonal highs and […]
When do you need a contact center?
When’s the right time to start thinking about using a contact center? What are the warning signs in your business? “Call and contact centres are an integral part of an organisations value chain delivering its services and products. Therefore, the performance measures of call centres need to reflect the strategic direction of the entire organisation” […]
Call Centers: Myth Vs. Reality
What is a call center? What are the most important things to look for? What are some common misconceptions? People have a lot of ideas. Let’s separate fact from fiction. Here are the top 4 call center myths: Call centers save money. They don’t make it. People think the only reason a company would use a call center is […]
How Leadership Sets Us Apart
What comes to mind when someone talks about a “contact center”? A loud, cramped room filled with people on headsets, taking one incoming call after another? Agents speaking to customers in a robotic, irritating tone? That may be the case for most contact centers, but not Centris Information Services. Our fully bilingual agents, selective hiring […]
Is it Safe to do Business in Mexico?
At Centris, we are a nearshore contact center that focuses on bilingual call center support services. In other words, we are a US-based company that houses a large portion of our operations in Mexico. Our two nearshore contact centers are located in Monterrey, Mexico and Aguascalientes, Mexico. We chose Mexico as our nearshore location because […]
Transitioning Your Call Center Operations to Mexico
Here at Centris, we have been helping our customers with their contact center needs for more than twenty years. Over the course of these past two decades we have seen, first hand, how the call center has become an integral part of business operations. As technology has advanced, it has made it possible and necessary […]
Rising Minimum Wages in US Impact In-House Contact Centers
In today’s corporate environment, there are many factors that impact an organization’s bottom line. Perhaps none are as important as the wage structure that determines employee pay. The issue of wages has been a hot topic recently; particularly that of minimum wage. Many U.S. politicians believe the U.S. minimum wage is too low ($7.25 per […]