Aguascalientes

Centris is a near-shore contact center serving a wide array of business partners in the United States.  As a near-shore contact center, we are in close proximity to the U.S. with our two locations in Mexico. We shared a bit about our Monterrey location in our previous blog. We’d like to focus this writing on our second location: Aguascalientes Mexico.

A LITTLE ABOUT AGUASCALIENTES

Aguascalientes is one of the smallest states in Mexico, is located in the central part of the country and is also the name of the capital city where Centris is located.  The name Aguascalientes literally means “Hot waters” which is appropriate given the many Hot Springs that are in the state.

Aguascalientes was originally a silver mining town and there is still some mining done today along with other industries such as winemaking, brandy, aguardiente, and various other fruit liquors.  A large agriculture industry of chilies, corn, potatoes, garlic, onions, beans, guavas, peaches, and alfalfa supports the economy as well thanks to the temperate climate of the area.  In more recent years, manufacturing has also become a significant contributor to the economy with such products as:

• Clothing
• Electronics
• Automobile parts
• Metals
• Beef and Dairy Products

The service sector is also well represented in Aguascalientes including government, trade and a booming tourism industry that makes up a large portion of the economy as well.  Because of the diverse industry within the city, Aguascalientes has been recognized as having some of the best business climate standards in the world, which is one of the many reasons it was chosen as a Centris location. This business-friendly climate is a contributing factor in Aguascalientes’ reputation as one of the best places to live in Latin America.

POPULATION & DEMOGRAPHICS

The latest population figures of Aguascalientes metropolitan area are just under 1 million at 932,369.  As mentioned above, Aguascalientes is considered one of the most business-friendly cities in the world attracting major companies such as:

• Texas Instruments
• Nissan
• Softtek
• Sensata Technologies
• Flextronics
• FANUC Robotics

These companies have done much to contribute to the overall economy as well as the diversity of the city. The large Nissan manufacturing plant has attracted a large Japanese population. Other countries represented in Aguascalientes are the U.S., Spain, France, Germany, Sweden, and Brazil.

In addition to a friendly business environment, Aguascalientes offers much in the way of outdoor activities, culture, restaurants and more.

One of our favorite aspects of onboarding new clients is providing them the opportunity to visit both of our Centris locations in Monterrey and here in Aguascalientes. Many are surprised to find this little-hidden gem in the central part of Mexico. In fact, one might say that Aguascalientes is Mexico’s best-kept secret! We would have to agree!

Why Aguascalientes Works for Nearshore Contact Center Delivery

Aguascalientes is more than a strong business location; it is a practical operational hub for nearshore customer support. Its stable business environment, central location, educated workforce, and growing service economy make it well suited for contact center programs that require consistency, training discipline, and long-term team development.

For U.S. companies, Aguascalientes supports the core advantages of nearshore outsourcing: closer time-zone alignment, easier collaboration, bilingual English and Spanish service, and a delivery model that can scale without moving operations to a distant offshore environment.

Operational Benefits for Centris Clients

• Reliable staffing: A strong local workforce supports customer service, back-office, quality assurance, and bilingual support programs.
• Business continuity: Aguascalientes complements Monterrey, giving Centris additional delivery capacity and redundancy.
• Client access: U.S. leadership teams can visit, train, and collaborate more easily than with distant offshore locations.
• Customer fit: Bilingual agents can support English and Spanish-speaking customers with cultural familiarity and strong communication.

If you are looking for a near-shore contact center offering bilingual support for your customers, contact us. You can also learn more about nearshore contact center outsourcing in Mexico.