When you work in the contact center industry, you get a first-hand view of how large the industry really is and the impact it makes in the corporate world globally. Most people don’t realize how much the contact industry has expanded throughout the world. In fact, contact centers are located in almost every region of […]
Category: Blog
Contact Center Outsourcing for the Security Industry
The contact center industry is likely one of the most versatile industries in the marketplace today. This one industry happens to serve a number of different industries enabling them to be more customer centric, cost effective, and productive in their respective markets. One such industry is the home Security Industry. SECURITY AND THE CONTACT CENTER […]
Rising Minimum Wages in US Impact In-House Contact Centers
In today’s corporate environment, there are many factors that impact an organization’s bottom line. Perhaps none are as important as the wage structure that determines employee pay. The issue of wages has been a hot topic recently; particularly that of minimum wage. Many U.S. politicians believe the U.S. minimum wage is too low ($7.25 per […]
The Benefits of the 48-hour Work Week In Mexico
In the United States, the 40-hour work week has been the law since 1940. As early as 1938, Congress passed the Fair Labor Standards Act, which basically required employers to pay employees overtime if they worked more than 44 hours per week. In fact, going back a little further, Henry Ford began advancing the idea […]
Contact Center Outsourcing for the Insurance Company
Each of us, at one time or another, has interacted with a contact center customer service agent. Online ordering of products and services are typically handled by a contact center. Additionally, your cable and wireless providers utilize a contact center to handle customer inquiries along with an array of other issues. Contact centers have long […]
Comparing Apples to Apples When Choosing A Contact Center
Is keeping your contact center staff healthy and safe top of mind? These practical tips can help.
Best Practices for Contact Center Employee Recognition and Rewards
Want to engage your contact center employees with morale boosts by encouraging productivity? Show positive reinforcement in an employee recognition program.
Still using interpreters in your contact center? There’s a better way to speak your customer’s language.
Want to engage your contact center employees with morale boosts by encouraging productivity? Show positive reinforcement in an employee recognition program.
How Live Chat Impacts Online Sales and CSAT
One of the best aspects of being in the customer service business is the number of ways that we can communicate with customers today. Yes, phone and e-mail are still in the mix of communication but in recent years, Live Chat has quickly grown in popularity from being a “nice-to-have” to being a “must-have.” In […]
How Zappos Inspired A New Way To Work
Want to engage your contact center employees with morale boosts by encouraging productivity? Show positive reinforcement in an employee recognition program.