The Importance of Customer Service on your Amazon Sales

This year, 2018, marks 20 years since the start of Amazon. It’s hard to believe that what started as an online book store has now become the world’s largest internet retailer. Amazon has been under the leadership of CEO Jeff Bezos, and while it hasn’t always been smooth sailing, he has managed to find ways to innovate and grow the company into the giant that it is today. One of the ways that he has done this is by providing opportunities for third party sellers to sell their products, both new and used, via the Amazon.com platform. Sellers are able to utilize all of the systems that Amazon has put into place in order to get their products in front of masses of people. This is a win-win; Amazon gets a small commission for providing the platform and the seller gets the advantage of a huge audience as well as the convenience of an already established online retail system.

However, one critical piece of the puzzle is the need for these third-party sellers to provide excellent customer service to their customers. We recently came across an article published in ecommerce platforms, titled: 7 Tips for Amazon Sellers to Increase Sales. This article offers excellent tips on what third party sellers should do to maximize their success on this platform. As we read this very helpful and insightful article, we couldn’t help but think, “we would add one more tip to this.” That tip is: providing the customer service that is so important.  Excellent customer service helps to build and sustain a loyal following on your Amazon sales platform. However, many third-party sellers neglect this important piece, sometimes for simply not knowing where to turn for the customer support they need.

CENTRIS CAN HELP

Centris can help with this critical step in the selling process.  We have been providing customer support for retailers for 20 years and we can do the same for Amazon Sellers. Here’s what we offer as your Amazon Customer Service partner:

• Outstanding customer service: We offer bilingual customer service that focuses on your customers having an exceptional customer experience.
• Negative review monitoring: We will monitor your account for any negative reviews and develop a strategy for quickly resolving them.
• 24-Hour Response times: We service all customer inquiries within 24 hours.
• Brand Protection: We monitor your and your competitors’ products to ensure your images and messages are not being plagiarized.
• Business Intelligence Reporting: We monitor metrics, such as keywords that drive sales, reasons for returns and more and provide you with daily, weekly and monthly reports.
• Product Listing Optimization: We provide back office support to keep your products up-to-date and add new products as you make them available.

With Centris, you get a partner that understands the retail industry and how important it is to provide superior customer service that will allow you to stand out as an Amazon Seller.

If you’d like to increase your Amazon sales and build brand loyalty, contact us. We would love to develop a personalized plan for your Amazon sales that will build brand loyalty and grow your online business.