Is keeping your contact center staff healthy and safe top of mind? These practical tips can help.
Category: Blog
The “New Normal” for Contact Centers
Is keeping your contact center staff healthy and safe top of mind? These practical tips can help.
Seven Reasons to Integrate Live Chat
Here at Centris, we offer a number of different services as part of our suite of customer support services. A quick browse of our website and you’ll see the following services: Customer Support Inbound Sales Marketing Surveys Tech Support Live Chat Business Process Outsourcing Amazon Customer Service One of our staff favorites and one that […]
Keeping Contact Center Agents Motivated and Efficient During Uncertain Times
Is keeping your contact center staff healthy and safe top of mind? These practical tips can help.
How Nearshore Outsourcing Can Make Your Business Time Efficient
In the past, we have shared posts regarding the benefits of outsourcing. There are many benefits that we’ve highlighted in the past, for both nearshore and offshore. However, for this blog post, we’d like to focus on the time-efficiency benefits that nearshore outsourcing can offer your business. SAVE TIME WITH NEARSHORE OUTSOURCING. There are four […]
What To Expect When You Outsource Your Contact Center
Is keeping your contact center staff healthy and safe top of mind? These practical tips can help.
Soft Skills Critical to Good Customer Service
We all know customer service isn’t automatically good. In fact, today in order to achieve customer service levels that retain customers, businesses must work hard to earn “good” status by employing multi-channel access and representation from high-quality agents. Long gone are the days when a department could have a few phone lines open from 8 […]
Data Security: PCI and HIPAA Compliance Explained
“Safe and secure”. That’s a phrase that someone who has your private information stored somewhere in a computer assumes you want to hear. But for millions of people, the words they hear more often on the news are “data breech”, “hacked” and “stolen”. Fear not, there are a few more terms that we know of […]
When Is It Time To Outsource Tech Support?
At some point, businesses of all sizes find themselves in need of technical support, whether to support day-to-day operations of the business or specifically to support customers’ needs. So, how do you know when it is time to outsource your company’s tech support needs? Let’s break down the different types of tech support, what it […]
The Secret to a Successful Business? Hint: It Starts with Your Customers
You know that without your customers, you would have a pretty hard time running a successful business. It has been said that a customer remembers the experience of a sale long after they have forgotten the price of the purchase. Let that sink in. Are your customers pleased with their experience with your company? If […]