Category: Blog

Is keeping your contact center staff healthy and safe top of mind? These practical tips can help.

In the past, we have shared posts regarding the benefits of outsourcing. There are many benefits that we’ve highlighted in the past, for both nearshore and offshore. However, for this blog post, we’d like to focus on the time-efficiency benefits that nearshore outsourcing can offer your business. SAVE TIME WITH NEARSHORE OUTSOURCING. There are four […]

Is keeping your contact center staff healthy and safe top of mind? These practical tips can help.

We all know customer service isn’t automatically good. In fact, today in order to achieve customer service levels that retain customers, businesses must work hard to earn “good” status by employing multi-channel access and representation from high-quality agents. Long gone are the days when a department could have a few phone lines open from 8 […]

“Safe and secure”. That’s a phrase that someone who has your private information stored somewhere in a computer assumes you want to hear. But for millions of people, the words they hear more often on the news are “data breech”, “hacked” and “stolen”. Fear not, there are a few more terms that we know of […]

At some point, businesses of all sizes find themselves in need of technical support, whether to support day-to-day operations of the business or specifically to support customers’ needs. So, how do you know when it is time to outsource your company’s tech support needs? Let’s break down the different types of tech support, what it […]

You know that without your customers, you would have a pretty hard time running a successful business. It has been said that a customer remembers the experience of a sale long after they have forgotten the price of the purchase. Let that sink in. Are your customers pleased with their experience with your company? If […]

Sometimes a company doesn’t have the staff or resources to properly manage all necessary departments so they look for help. Other times a company is looking to improve results and they turn to a company with a proven track record of success to take over elements of their business. When a company hires an outside […]

When we think of the year 2020, it can feel a bit futuristic. Historically, science fiction has indicated that everything will be run by artificial intelligence, everyone will have flying cars, and lifespans will reach 200 years. Although we may not have flying cars…yet…, and we have not quite extended our longevity another 100 years, […]