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Category: Blog

Kudos University at Centris

by Admin

Kudos University at Centris At Centris, our top two priorities are the customers and our employees. To make sure both are properly taken care of, every new hire is put through two weeks of in-house training at Kudos University. It is here that the foundation for their success, both personally and professionally, begins. While the […]

The Importance of Emotional Intelligence (EQ)

by Admin

We found a great article on Emotional Intelligence, or EQ, written by the Customer Experience Report. At Centris, Emotional Intelligence is a necessary ingredient for success. From Customer Service Agents to Supervisors to Managers, EQ means treating your customers and our employees with respect and empathy. While many companies may overlook this trait, it’s at […]

So What did we learn from the “BIG GAME” that applies to Contact Center businesses?

by Admin

Good Coaching brings out the best in the team. Both coaches John Harbaugh and Jim Harbaugh exhibited great leadership as head of their teams. Throughout a long season they each demonstrated their ability to adapt, accept change, develop new initiatives, new action plans, skills and reactions to threats/problems in a changing and highly competitive environment. During […]

Hispanics More Receptive to Customer Service via Social Media

by Admin

U.S. Hispanics who use social media are more likely than the general social media population to want customer service delivered via social media, according to NM Incite. Overall 57% of Hispanics who use social media have engaged with customer service via social media, including asking questions or voicing complaints, according to NM Incite; that compares […]