Category: Blog

Good Coaching brings out the best in the team. Both coaches John Harbaugh and Jim Harbaugh exhibited great leadership as head of their teams. Throughout a long season they each demonstrated their ability to adapt, accept change, develop new initiatives, new action plans, skills and reactions to threats/problems in a changing and highly competitive environment. During […]

U.S. Hispanics who use social media are more likely than the general social media population to want customer service delivered via social media, according to NM Incite. Overall 57% of Hispanics who use social media have engaged with customer service via social media, including asking questions or voicing complaints, according to NM Incite; that compares […]

Which workforce management (WFM) software you use to ensure productivity?

Which means of communication you offer to your customers?

Has your organization engaged in social media for customer interaction?

Which region would be your first choice for outsourcing?

What is the best reason for outsourcing?

Which will be the main contact media customers will use in 2015?

“Your call may be monitored and recorded for quality assurance purposes …” We’ve all heard this recording, or something very similar, when placing a call to customer service. You may have even thought, “I hope this &$@*# call is recorded because they’re going to get an ear-full if they don’t fix this once and for […]

The way your customers feel towards you is important. The more you show you care about them, the more they’ll likely want to continue working with you. With that in mind, providing good customer service to your clients should naturally be a major priority in your day-to-day schedule. This article lists tips and suggestions for […]