During this time of Thanksgiving, Centris would like to take this opportunity to express our sincere appreciation to all those who’ve been involved in our success. We are thankful to everyone who has helped our organization over the last 27 years – from business partners to shareholders, suppliers and friends who have offered a helping […]
Category: Blog
The Role of a Manager at Centris
When you examine the hierarchy at Centris, one of the more complex, more involved positions belongs to the Manager. Not only are they tasked with acting as a bridge for the client to the operation, they are charged with informing and motivating their team. First, there is the relationship between Manager and client. As is […]
December 2014 Employee Spotlight – Tania Arceo
Each month at Centris, it is our pleasure to recognize an employee for their outstanding effort. For December, we are proud to shine the spotlight on Tania Arceo, a Centris Account Manager. Tania began her career at Centris more than three years ago as a Customer Service Representative. She proved incredibly capable, reliable and smart, […]
At Centris, we’re family
One of our agents, Adriana, was diagnosed with cancer six months ago. Since then she has undergone chemotherapy and is struggling to overcome the disease. She visited us recently and shared the fact that she has lost all of her hair. In order for us to show our support and team spirit some of her […]
Mariam’s Pony: Getting what you need to succeed.
One of our web design supervisors was asked recently, “What do you need to succeed?” She jokingly responded, “A pony!” We made her wish come true and got her a pony for the day. Check out the video: The video mentioned Mariam’s charity: Gatekeepers. It’s a part of her YouTube channel: mintplosion. She basically dares […]
Climbing the Chipinque Mountain in Monterrey!
A group from our Monterrey offices recently climbed Chipinque Mountain together.We think it’s important to bond outside of work.
Values Week: Dunk Tank!
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6 Ways to Make More Sales Using Live Chat
6 Ways to Make More Sales Using Live Chat Has this happened to you?: You’re shopping for a product or service and you can’t find the exact information you’re looking for on a website. Sure, there’s a number to call, but how long will you have to wait on hold? There’s also an email address, […]
How can a call center help my business?
Summer is almost over and the busy season is right around the corner. If you’re considering using a call center in your business in 2017, now’s the time to start considering your options. There are lots of reasons to use a call center, but let’s consider this scenario: Your company is growing and the demand […]
The Solutions Center: The Evolution of the Call Center
The world is changing. When call centers first started, people used them for calling other people or taking calls. That was it. Now, there are few tasks a call center can’t do. We prefer the term “Solutions Center”. Here are some of the things our agents are doing: Live chat support Email support Insurance claim […]