The way your customers feel towards you is important. The more you show you care about them, the more they’ll likely want to continue working with you. With that in mind, providing good customer service to your clients should naturally be a major priority in your day-to-day schedule. This article lists tips and suggestions for […]
Category: Blog
Advantages of the outsourcing versus in house contact center
More and more companies consider the contact center a strategic ally; as the company grows and the customers multiply, it turns out to be indispensable to rely on a channel that becomes the link between the end-user and the company. But, what should we take into consideration at the moment of deciding to invest on […]
Agent – Supervisor Ratio
What is your Agent – Supervisor Ratio? Articulo solo disponible en Inglés
English proficiency level in your Contact Center
How would you rate your current Contact Center’s English proficiency level?
Outsourcing in 2013
Have you considered outsourcing your contact center in 2013? (polls)
PCI Compliance
Is your Contact Center PCI Compliant?
Reasons for Nearshoring
Which is the most important reason to Outsource to a Nearshore Location?
How To Have a Great Call Center Experience
At Centris, our Customer Service Representatives take great pride in their work. Our goal is to not only care for the customer, but leave them feeling like they had a great experience. So what are the secrets to having a good call center experience? We spoke to some of our top-performing Representatives and asked them […]
How Do You View Contact Centers?
When you say the words “contact center” what comes to mind? Rows and rows of people wearing headsets and taking phone calls? Depending on the size of the call center that may well be true, but there is so much more going on. A senior researcher for Benchmark Portal took a closer look at the […]
A Note of Thanks
During this time of Thanksgiving, Centris would like to take this opportunity to express our sincere appreciation to all those who’ve been involved in our success. We are thankful to everyone who has helped our organization over the last 27 years – from business partners to shareholders, suppliers and friends who have offered a helping […]