How Do You View Contact Centers?

When you say the words “contact center” what comes to mind? Rows and rows of people wearing headsets and taking phone calls? Depending on the size of the contact center that may well be true, but there is so much more going on.

A senior researcher for Benchmark Portal took a closer look at the ties among contact centers, the individuals that work there, the companies that use them, and their benefits to the economy.

For the individual, contact centers offer bi-lingual men and women an entry-level position with room to grow. Some will eventually prove their worthiness for a management position, while others may be satisfied staying on the “front lines.” Either way, this opportunity allows for thousands to care for their families and contribute to a local economy.

As mentioned in the article, companies that utilize contact centers are typically viewed more favorably since they provide a number to call and a human to answer. At Centris, we take that a step further. Through our emphasis on customer service and offering a great experience, we are teaching a skill that our employees will have for the rest of their careers, and creating loyal customers for our clients.

We stand behind Benchmark Portal’s findings and feel that contact centers offer numerous benefits, not only for our clients, but our employees and the local economies.

Check out the article from Benchmark Portal and their view of contact centers:

http://www.benchmarkportal.com/call-center-newsresources/news-articles/2014/10/contact-center-economics-101-nobel-prize-economics-l