When you examine the hierarchy at Centris, one of the more complex, more involved positions belongs to the Manager. Not only are they tasked with acting as a bridge for the client to the operation, they are charged with informing and motivating their team. First, there is the relationship between Manager and client. As is […]
Category: Blog
October 2014 Employee Spotlight
We are proud to shine the spotlight on Thomas Leal, a Centris Customer Service Representative for more than 2 1/2 years. Thomas works on one of the most difficult accounts we have – an alarm monitoring company. Centris receives updates from the client on a daily basis so changes are varied and constant. But Thomas […]
The Science Behind Centris
In order to service our client’s customers, Centris leverages a variety of proven, leading edge technologies. Telecommunications Centris has long standing relationships with both traditional and VoIP telecommunications carriers. Consequently, we can receive and send calls according to our client’s requirements, allowing us to optimize call routing paths to minimize risk and maximize quality while […]
December 2014 Employee Spotlight – Tania Arceo
Each month at Centris, it is our pleasure to recognize an employee for their outstanding effort. For December, we are proud to shine the spotlight on Tania Arceo, a Centris Account Manager. Tania began her career at Centris more than three years ago as a Customer Service Representative. She proved incredibly capable, reliable and smart, […]
A Christmas Message from Centris
During the holiday season, we would like to take a moment and offer our thanks for the opportunity to serve and help others succeed. Over the last 27 years, we have been blessed with generous business partners, dedicated employees, shareholders, suppliers, and loyal friends. Each and every one has provided the building blocks for our […]
New Year’s Resolutions at Centris
It’s that time of year when we all take stock of our lives, be it personal or professional, and resolve to do better, do more and make things happen. At Centris, our professional resolutions are something we focus on every day. Because we are taking care of your customers, we want to make sure that […]
Centris Goals for 2015
For many companies, goals are the compass by which they operate and move through the business world. Without them, how do you know where you’re headed? How do you know when it’s time to celebrate and pop some bubbly – or perhaps, re-group and try again? At Centris, our goals focus on three main areas: […]
The Advantage of a Nearshore Contact Center
For growing companies, there comes a point when an in-house contact center costs more than the value it represents. How many agents are too many? When does an attempt to provide customer service become an all-encompassing headache? Naturally, the answer varies for each company, but for those who’ve started researching their options, you may have […]
Employee Retention: The First 90 Days
It’s a well-known fact that in the call center industry, most of the employee attrition takes place within the first 90 days. The reasons – like any new job or career – are varied and include issues like the learning curve, expectations, and company culture. The 90-day mark is considered by some to be a […]
At Centris, we’re family
One of our agents, Adriana, was diagnosed with cancer six months ago. Since then she has undergone chemotherapy and is struggling to overcome the disease. She visited us recently and shared the fact that she has lost all of her hair. In order for us to show our support and team spirit some of her […]