The world is changing. When call centers first started, people used them for calling other people or taking calls. That was it. Now, there are few tasks a call center can’t do. We prefer the term “Solutions Center”. Here are some of the things our agents are doing: Live chat support Email support Insurance claim […]
Category: Blog
Top 3 ways to get the most out of your call center.
If you’re going to pay for something, you should get the most bang for your buck, right? These are the top 3 ways to get the most out of your call center: 24/7 Service Using your call center day and night means there is always someone professionally trained to help out a client. If your […]
Why We Go the Extra Mile
At Centris, our motto is “We work for Kudos” and this is reflected throughout our entire organization. From upper management to Supervisors to Customer Service Representatives, every Centris employee looks for ways to earn that “thumbs up.” Nowhere is this more evident than on the front lines. Thousands of calls reach our contact centers on […]
A Christmas Message from Centris
During the holiday season, we would like to take a moment and offer our thanks for the opportunity to serve and help others succeed. Over the last 27 years, we have been blessed with generous business partners, dedicated employees, shareholders, suppliers, and loyal friends. Each and every one has provided the building blocks for our […]
New Year’s Resolutions at Centris
It’s that time of year when we all take stock of our lives, be it personal or professional, and resolve to do better, do more and make things happen. At Centris, our professional resolutions are something we focus on every day. Because we are taking care of your customers, we want to make sure that […]
Centris Goals for 2015
For many companies, goals are the compass by which they operate and move through the business world. Without them, how do you know where you’re headed? How do you know when it’s time to celebrate and pop some bubbly – or perhaps, re-group and try again? At Centris, our goals focus on three main areas: […]
The Advantage of a Nearshore Contact Center
For growing companies, there comes a point when an in-house contact center costs more than the value it represents. How many agents are too many? When does an attempt to provide customer service become an all-encompassing headache? Naturally, the answer varies for each company, but for those who’ve started researching their options, you may have […]
Employee Retention: The First 90 Days
It’s a well-known fact that in the call center industry, most of the employee attrition takes place within the first 90 days. The reasons – like any new job or career – are varied and include issues like the learning curve, expectations, and company culture. The 90-day mark is considered by some to be a […]
What I’ve Learned About Employee Engagement
Over the years, I’ve learned a few important aspects of employee engagement. Employees need to feel invested in and want to be apart of the company goal. As leaders, it’s our responsibility to talk about everything with our employees. Whether it’s defining requirements, getting input on a decision, sharing information, articulating career goals, or listening […]
Why it’s important to keep clients happy
This week we went to visit a client in Dallas to make sure we’re serving his company the best we can. Although we’re in constant contact over the phone, through email, even Facebook, it’s important to us to get in front of our clients and actually build relationships. Here’s what he had to say: When […]