It is not a secret that I am a sports fan… or fanatic, depending on your view! Truly, my office and home are filled with memorabilia that knows no bounds in terms of sports, teams or level. I am a fan of high school, college, and professional athletes; baseball, basketball, and football; and, even, particular […]
Category: Blog
Determine Your Vision and Lead with Passion
As a leader, you must have a clear view of the future and an established point of view. This includes having a plan that produces change – even when it is challenging. Once you know where you are headed, it is imperative that you share this view and plan with your team members. Communication is […]
Top 5 Easy Ways to Engage Employees This Week
Whether you’re in that position or already managing a team of employees, there are five qualities you should examine to make sure you’re ready to engage your work-staff to make a real and lasting impact on every aspect of your business, ensuring better communication, committed employees and organizational success. Often times, top five lists like […]
What I’ve Learned About Employee Engagement
Over the years, I’ve learned a few important aspects of employee engagement. Employees need to feel invested in and want to be apart of the company goal. As leaders, it’s our responsibility to talk about everything with our employees. Whether it’s defining requirements, getting input on a decision, sharing information, articulating career goals, or listening […]
Why it’s important to keep clients happy
This week we went to visit a client in Dallas to make sure we’re serving his company the best we can. Although we’re in constant contact over the phone, through email, even Facebook, it’s important to us to get in front of our clients and actually build relationships. Here’s what he had to say: When […]
Flexibility: Whys it’s a big deal
Aaron’s company was looking for a support team that could meet their changing needs. Centris Information Services was able to flex with their business. “We’ve had to scale up and scale down and it’s been great to see just how quickly and easily they facilitate that.” So, why is that important? Well, business changes. Maybe […]
Our origin story: Two entrepreneurial brothers with a vision.
Every great company deserves a great origin story. Ron Hutchison tells us Centris’ origin story. It all started with two entrepreneurial brothers from Longview, Texas who had a vision of starting a business by taking advantage of the court order to break up AT&T. They convinced two of their uncles to invest in the company. […]
Culturalization: Understanding the U.S. Consumer
Many customers that come to Centris Information Services have tried call / contact centers in other parts of the world: The Philippines, India, Panama, Jamaica, etc. The reason they leave is a lack of what we call “Culturalization”: understanding the U.S. consumer. Centris Agents have often lived in the United States. They’ve visited or been influenced […]
The secret to lowering costs and increasing customer satisfaction
Did you know that the average fully loaded cost in the United States of a standard customer service agent position per logged on hour (an agent online ready to take a call) is $24 per hour or more depending on the geographic area? Many people don’t realize that the base hourly wage of the customer […]
Leader Spotlight: Centris Account Manager Jorge
Many call / contact centers suffer from high turnover and unmotivated agents that provide sub-par customer service. Centris Information Services found we could fix both problems by focusing on motivating and developing our agents. Meet Jorge: He’s an account manager who’s been with Centris for six years. Every day he comes in, says hello to […]