It is not a secret that I am a sports fan… or fanatic, depending on your view! Truly, my office and home are filled with memorabilia that knows no bounds in terms of sports, teams or level. I am a fan of high school, college, and professional athletes; baseball, basketball, and football; and, even, particular Little League teams.
One of the most amazing things to see while viewing a game in person or on television is the coordination between the coaches, team captains and players. This becomes even more interesting if you see the progression a rookie makes from being drafted to playing full-time. There is a team culture he or she must accept and there are current leaders he or she must learn to trust. Anyone who has watched a locker room talk knows that coaches are explicitly clear on their expectations. They rely heavily on the team captains and leaders to ensure all players know the goal, which is winning, and everyone understands that no matter who scores the winning basket, goal or run, it was a team effort. Aside from a few exceptions (you know the ones), prima donnas are not welcome.
Organizations that produce high performance teams follow these same ideals. Leaders must be transparent and trusted. Team members must understand their roles and responsibilities. And, finally, they must realize the goal is for the team to succeed. That’s why we invest in our leaders at Centris Information Services. We believe in promoting from the inside.
-by Chip Wilson, VP Marketing
Want to see what this looks like with your own call volume and mix? Book a 15-minute demo and we'll bring real numbers, not industry averages.
Book a 15-minute demo — we'll bring numbers for your call mix, not just industry averages.
BlogOutsourcing customer service is often presented as a way to reduce operating expenses. Instead of recruiting, training, and…
Read the post →
BlogYour customer service budget keeps growing, but the pressure on your team has not eased. Overtime fills scheduling…
Read the post →
BlogA polished proposal can make a BPO partner look ready before anyone has tested how it handles a…
Read the post →