Have you considered outsourcing your contact center in 2013? (polls)
Category: Polls
PCI Compliance
Is your Contact Center PCI Compliant?
Agent – Supervisor Ratio
What is your Agent – Supervisor Ratio?
“Back up” Contact Center
Do you have a “back up” Contact Center?
English proficiency level in your Contact Center
How would you rate your current Contact Center’s English proficiency level?
Best Reason for Outsourcing
What is the best reason for outsourcing?
Where to Outsource?
Which region would be your first choice for outsourcing?
Customer Communication
Which means of communication you offer to your customers?
Contact Media in 2012
Which will be the main contact media customers will use in 2015?
Social Media Engagement
Has your organization engaged in social media for customer interaction?