What is the best reason for outsourcing?
Category: Polls
Where to Outsource?
Which region would be your first choice for outsourcing?
Customer Communication
Which means of communication you offer to your customers?
Contact Media in 2012
Which will be the main contact media customers will use in 2015?
Social Media Engagement
Has your organization engaged in social media for customer interaction?
Reasons for Nearshoring
Which is the most important reason to Outsource to a Nearshore Location?
Workforce Management Software
Which workforce management (WFM) software you use to ensure productivity?
Outsourcing in 2013
Have you considered outsourcing your contact center in 2013? (polls)
PCI Compliance
Is your Contact Center PCI Compliant?
Agent – Supervisor Ratio
What is your Agent – Supervisor Ratio?